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Process Coordinator Cum Client Relations Executive

3 months ago

Gurgaon, Haryana, India timesjobs Full time
To succeed in this role, you should be an excellent communicator. Ultimately, youll maintain strong relationships with our customers and clients.

This job involves Outbound calling, customer query resolution through chat process and emails, and coordination and follow-up with employees for the important reports and data.

Job Role & Responsibilities

Building positive relationships with existing customer & clients
Out-bound calling for projects & Events
Regular Follow-up and feedback from clients & Customer
Handle Client & customer queries on Chat- Process
Regular and rigorous follow-ups
Maintain Daily trackers
Coordination with other team members and colleagues for the reports and data

Required Skills

Excellent communication skills English (verbal & Written)
Aptitude for fostering positive relationships
Teamwork
Customer-oriented mindset
Must have good Telephone etiquettes
Must be organized and hardworking