PC Support Administrator

1 week ago


Chennai, Tamil Nadu, India A2MAC1 Full time

JOB DESCRIPTION
Date : 24/02/2024

JOB TITLE
Department

REPORTING LINE(S)

LOCATION

PC Support AdministratorTechnologies GroupDirect line:
Workplace Support Team Leader

ChennaiMISSION


The PC Support Administrator is responsible for internal users IT support, maintain digital workplace environment operational and manage IT assets, network access and hardware /software provisioning for employees, contractors and third parties according to security policies.

TASKS & RESPONSABILITIES

  • Provide IT support to internal users
  • Manage company network accesses and Active Directory according to security policies
  • Manage new starters and leavers IT process
  • Installs, adapts workstations to the user, operates the connections of the network elements.
  • Integrates smartphones and tablets and communication systems into the company's information system.
  • Integrates, operates and supports office copiers and printing systems
  • Setup, operates and supports meeting rooms communication solutions
  • Collaborate with Site Managers to setup, operate and support physical security systems (door access control and video surveillance)
  • Diagnoses an anomaly, remedy problems by an internal or subcontracted intervention, apply the preventive maintenance plan.
  • Detects and removes viruses, ensures the backup of computer data.
  • Keeps the inventory of the hardware and software up to date, managing hardware stock and licenses availability.
  • Manage IT Purchasing process for on time supply of IT equipment and software
  • Participates in the deployment of the company's messaging and collaborative system and trains users as required.
  • Assists remotely or on site, in order to solve user's incidents (hardware or software) as soon as possible, within agreed SLAs.
  • Keep a permanent technological watch on workplace digital environment.
  • Automate daily tasks such as system or software installations, security updates
  • Monitor and manage technical alerts, ensuring proper escalation as needed
  • Write technical and support documentation
  • Apply and enforce security policies

PROFILE REQUIRED
Must have

  • Professional English.
  • Expertise in :Windows Professional, IOS, Android
Active Directory and Azure AD
Office 365·Knowledge in :Windows server and powershell
Networking

Supplier management·"Team Player" attitude·Knowledge of various IT and business functions·Capacity to work with an agile methodology.·Great interpersonal, problem-solving, analytical, and research skills.

Nice-to-have

  • Knowledge in MacOS
  • Experience in automotive or industrial business.
  • Professional French or German or Chinese.
Skills & Abilities·Solid Windows technical background.·Service oriented approach·Knowledge of basics ITIL, project management methodologies·Knowledge of basics of IT security and networking·Good written and verbal communication skills·Innovative thinking·"Can do" attitudeIT Suppliers management experience

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