![TRINITY SUNRISE HEALTHCARE](https://media.trabajo.org/img/noimg.jpg)
Front Office Executive
1 week ago
Patient Interaction:
- Greet and welcome patients and visitors in a courteous and professional manner.
- Provide information about the hospital's services, facilities, and policies.
- Direct patients to the appropriate departments or personnel.
Appointment Scheduling:
- Schedule patient appointments and followup visits.
- Coordinate with medical staff to ensure efficient scheduling of appointments.
- Update and maintain the appointment calendar.
Communication Handling:
- Answer and manage incoming phone calls.
- Transfer calls to the appropriate departments or personnel.
- Take and relay messages accurately.
Registration and Check-In:
- Collect and verify patient information during the registration process.
- Ensure all necessary forms are completed accurately.
- Issue and explain patient identification cards.
Insurance Verification:
- Verify patient insurance information.
- Assist patients with insurancerelated queries.
- Coordinate with the billing department for insurance processing.
Administrative Support:
- Perform general clerical duties, including photocopying, faxing, and filing.
- Maintain and update patient records.
- Assist with billing and payment processing when necessary.
Conflict Resolution:
- Address and resolve patient concerns or complaints.
- Escalate issues to the appropriate department or supervisor when necessary.
Security and Compliance:
- Monitor and ensure the security of the front desk area.
- Adhere to confidentiality and privacy regulations in handling patient information.
Schedule:
- Day shift
- Evening shift
- Night shift
Experience:
- Billing: 2 years (preferred)
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