Front Office Executive

1 week ago


Remote, India TRINITY SUNRISE HEALTHCARE Full time

Patient Interaction:

  • Greet and welcome patients and visitors in a courteous and professional manner.
  • Provide information about the hospital's services, facilities, and policies.
  • Direct patients to the appropriate departments or personnel.
-
Appointment Scheduling:

  • Schedule patient appointments and followup visits.
  • Coordinate with medical staff to ensure efficient scheduling of appointments.
  • Update and maintain the appointment calendar.
-
Communication Handling:

  • Answer and manage incoming phone calls.
  • Transfer calls to the appropriate departments or personnel.
  • Take and relay messages accurately.
-
Registration and Check-In:

  • Collect and verify patient information during the registration process.
  • Ensure all necessary forms are completed accurately.
  • Issue and explain patient identification cards.
-
Insurance Verification:

  • Verify patient insurance information.
  • Assist patients with insurancerelated queries.
  • Coordinate with the billing department for insurance processing.
-
Administrative Support:

  • Perform general clerical duties, including photocopying, faxing, and filing.
  • Maintain and update patient records.
  • Assist with billing and payment processing when necessary.
-
Conflict Resolution:

  • Address and resolve patient concerns or complaints.
  • Escalate issues to the appropriate department or supervisor when necessary.
-
Security and Compliance:

  • Monitor and ensure the security of the front desk area.
  • Adhere to confidentiality and privacy regulations in handling patient information.

Schedule:

  • Day shift
  • Evening shift
  • Night shift

Experience:

  • Billing: 2 years (preferred)

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