Service Delivery Manager Coordinator/ Manager
7 days ago
Charged with ensuring the smooth delivery, upkeep, and improvement of IT services to align with organizational objectives, overseeing comprehensive service quality, client relationship management, team leadership, and continuous improvement initiatives within the IT service delivery framework. This involves leading the detailed tech implementation process, starting with a thorough evaluation of the company's infrastructure capabilities and a meticulous analysis of client software, hardware, connectivity, and security requirements. Collaborating closely with cross-functional IT teams and other departments, driving the necessary strategic alignment for successful project execution, ensuring a unified approach throughout the implementation process.
Requirements:
- New Client Onboarding to the company ecosystem
- Participate in the contract assessment and client requirements
- Engage in internal and external meetings during the new contract closure to understand client business needs
- Technical Oversight
- Propose initiatives and analyze business needs
- Ensure hardware and software implementation meets client operational requirements
- Coordinate asset purchases with the operations asset department
- Manage software deployment and testing before handover
- Project Oversight and Execution
- Lead initiatives related to ongoing projects
- Contribute to defining project vision, processes, and breakdown for project alignment
- Assist in project analysis, road mapping, and implementation
- Coordinate and oversee asset purchases with internal and external suppliers
- Validate asset technologies to meet client operational expectations
- Ensure proper asset inventory management based on SLA agreements
- Maintain regular communication regarding hardware availability and market technology updates
- Budget Management
- Negotiate effectively to optimize company resources
- Analyze the alignment between business needs and cost efficiency
- Implement OS baselines module to meet customer requirements and enhance cost efficiency
- Continuous Improvement
- Enhance SLA fulfillment to meet client expectations
- Implement SLA terms for improved communication and issue resolution
- Drive process enhancements and innovation to boost project delivery efficiency
- Efficiently allocate and manage project resources for optimal utilization
- Risk Management
- Identify risks and deliverables effectively
Benefits:
- 5 years of experience as a Service Desk Lead, IT Support, Service Desk, DevOps, Project Coordinator
- Strong background and expertise in tech solutions, system deployment, and end-user support
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