Global Service Delivery Manager

3 weeks ago

india AVASO Technology Solutions Full time

Position Title: Associate Manager - Global Service Delivery

Location : Mohali, India

Shift – Rotational ( as per the client requirement )


Responsibilities

  • Govern and maintain the end-to-end assigned account(s) client relationship.
  • Serve as the focal point for client account(s) activity including escalations (operational and commercial).
  • Ensure internal operational teams are delivering against the associated contractual SLAs and meeting client expectations and satisfaction.
  • Maintain responsibility for all assigned client deliverables, timelines and contract item qualifications.
  • Act as the relationship manager interacting with the appropriate levels of client management and internal teams.
  • Oversee assigned global account contracts, SOWs, Cos, CSAs, projects an
  • Billing in coordination with internal finance and PMO
  • Document assigned account procedures, escalations paths and governance.
  • Maintain global account operational and contract tracking.
  • Facilitate client cadence meetings and reviews with internal teams as required.
  • How you will Drive continuous customer service improvement plans and Voice of the Customer Initiatives as required.
  • Perform monthly and quarterly audits of CTQ parameter
  • Leverage internal teams to ensure agreed contractual SLAs/KPIs, reporting and service quality are upheld while ensuring invoicing and contractual changes are managed.
  • Oversee and track assigned global account contracts, SOWs, COs, CSAs, projects and billing in coordination with internal finance and PMO.
  • Delivery performance issues, communicate operational issues and continuous improvement ideas.
  • Participate in account planning and resource forecasting.
  • Support sales opportunities and validate expected delivery capability including providing input/guidance of feasibility of new services/contracts and sign off on commitment to proposed SLA.
  • Communicate on-going concerns with viable solutions & progress reports (metrics reports and cadence to be determined) to reporting supervisor • Oversee assigned global account revenue and ensure healthy P&L.
  • Target assigned account revenue and margin growth.


Professional Skills

  • Proven work experience global service delivery
  • Minimum 5-7 year's of relevant experience is required
  • Candidate should be Graduate.
  • Excellent communication skills – written & oral
  • Excellent problem solving and analytical skills
  • Excellent inter-personal skills

  • Service Delivery Manager

    1 month ago

    india Birlasoft Full time

    About us: Birlasoft appears is a prominent player in the IT industry, emphasizing domain expertise, enterprise solutions, and digital technologies. As part of the CK Birla Group, we boast a substantial professional team committed to upholding the group's legacy. The company places importance on values like Diversity, Equity, and Inclusion (DEI) and...

  • Manager - Service Delivery

    3 weeks ago

    india NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Manager - Service Delivery

    2 weeks ago

    india NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Delivery Manager

    3 weeks ago

    india YM Global Technologies Full time

    Job Description L3 (6-9 years) Must have: Experience in leading a team of 4-5 in Murex modules Job Responsibility• Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.• Plan & collaborate across different application teams to manage technical dependencies of...

  • Delivery Manager

    2 weeks ago

    india YM Global Technologies Full time

    Job Description L3 (6-9 years) Must have: Experience in leading a team of 4-5 in Murex modules Job Responsibility• Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.• Plan & collaborate across different application teams to manage technical dependencies of...

  • Service Delivery Manager

    1 month ago

    india Fiserv Full time

    Skills: Service Delivery, ITIL, Application Development Location: Bengaluru, Chennai, Pune What a successful Service Delivery Manager do at Fiserv? A full-time role, the service delivery manager is also expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery manager...

  • Service Delivery Manager

    4 weeks ago

    india STAFIDE Full time

    Job Description About us: Stafide is the premier destination for tech talent consulting, providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers, focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment, we...

  • Senior Service Delivery Manager

    2 weeks ago

    india Black Box Full time

    SUMMARY The Senior Service Delivery Manager will have the overall responsibility for all aspects of Managed services, including responsive and consistent communications. The SDM serves as the client’s main point of contact for operational and escalation issues and is responsible and accountable for ensuring Black Box’s efficient execution of its...

  • Global Service Desk Dispatch Analyst

    1 month ago

    india ESP Global Services Full time

    08th May, 2024 About the Job: To schedule and coordinate engineering resource, following defined operating procedures and within agreed contractual service levels. To provide support to engineering resources throughout the Work Order lifecycle. What will you do? Receive, triage, and process each customer Work Order and, following known and...

  • Service Delivery Manager

    1 month ago

    India Intuitive.Cloud Full time

    About us:Intuitive.Cloud is one of the fastest-growing (INC 5000, CRN) Cloud & SDx solution and services companies supporting enterprise customers on a global scale. Intuitive is an "Engineering Company" delivering measurable value and key business outcomes.Intuitive Superpowers:- DataOps & AI/ML- Cloud Native, AppSecOps, DevSecOps- Cloud Migration &...

  • Service Delivery Manager

    1 month ago

    india Intuitive.Cloud Full time

    About us: Intuitive.Cloud is one of the fastest-growing (INC 5000, CRN) Cloud & SDx solution and services companies supporting enterprise customers on a global scale. Intuitive is an "Engineering Company" delivering measurable value and key business outcomes. Intuitive Superpowers: - DataOps & AI/ML - Cloud Native, AppSecOps, DevSecOps - Cloud Migration &...

  • Service Delivery Manager

    2 weeks ago

    India Intuitive.Cloud Full time

    About us: Intuitive.Cloud is one of the fastest-growing (INC 5000, CRN) Cloud & SDx solution and services companies supporting enterprise customers on a global scale. Intuitive is an "Engineering Company" delivering measurable value and key business outcomes. Intuitive Superpowers: - DataOps & AI/ML - Cloud Native, AppSecOps, DevSecOps - Cloud Migration &...

  • Service Delivery Manager

    2 weeks ago

    India Intuitive.Cloud Full time

    About us:Intuitive.Cloud is one of the fastest-growing (INC 5000, CRN) Cloud & SDx solution and services companies supporting enterprise customers on a global scale. Intuitive is an "Engineering Company" delivering measurable value and key business outcomes.Intuitive Superpowers:- DataOps & AI/ML- Cloud Native, AppSecOps, DevSecOps- Cloud Migration &...

  • Service Delivery Manager

    2 weeks ago

    India - Pune BP Energy Full time

    Entity: FinanceJob Family Group: HR GroupJob Description: Role Synopsis:The purpose of the role is to manage multiple teams overseeing the Global Hire to Retire services, India payroll, local delivery, and Rewards Analytics teams. The role ensures team members are delivering the best-in-class, end to end employee life cycle support and customer experience to...

  • AR Service Delivery Manager

    1 week ago

    India - Pune BP Energy Full time

    Entity: FinanceJob Family Group: Business Support GroupJob Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the...

  • Billing Delivery Executive

    1 month ago

    india ESP Global Services Full time

    24th April, 2024 About the Job: As the Billing Delivery Executive, you will be responsible to maintain a thorough knowledge and understanding of the contract, commercials and SLAs / KPIs for each assigned customer to ensure accurate billing of service is in line with agreed customer expectations. Working with relevant parties to ensure effective...

  • Sr Manager, CSS Global SaaS

    4 weeks ago

    india Oracle Full time

    Job Type:  Regular Employee Role:  People Manager Experience:  15+ years of professional experience in Information Technology, with a minimum of 5 + years people management/leadership. Applicants are required to read, write, and speak the English language. Location:  Hyderabad, Bangalore, Noida Post Title:  Job Description...

  • Sr Manager, CSS Global SaaS

    2 weeks ago

    india Oracle Full time

    Job Type:  Regular Employee Role:  People Manager Experience:  15+ years of professional experience in Information Technology, with a minimum of 5 + years people management/leadership. Applicants are required to read, write, and speak the English language. Location:  Hyderabad, Bangalore, Noida Post Title:  Job Description...

  • Service Delivery Executive

    2 months ago

    india FCS Careers Pte Ltd Full time

    Job Description About the Company Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.ResponsibilitiesWe’re looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in...

  • Service Delivery Lead

    2 weeks ago

    india KPMG Full time

    Job Description: IAM SDM _AM Function: KGS Cyber MSS (IDM Team) Position: Assistant manager Location: Pune/Bangalore Qualification: • Graduation degree in any stream or equivalent / Post-Graduation degree/diploma • Combined Experience of 10+Years & background in IAM and Cyber preferred Job Summary We are seeking a highly skilled Service Delivery Lead...