Platform Systems Admin

2 weeks ago

Pune, Maharashtra, India BMC Software Full time

Basic Information:

Country

India

State

Maharashtra

City

Pune

Date Published

14-Jun-2023

Job ID

37474

Travel Amount

None

Description and Requirements:

LI-DN1

"At BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

We are the Technology and Automation team that drives competitive Advantage for BMC by enabling recurring revenue growth, customer centricity, operational efficiency, and transformation through actionable insights, focused operational execution, and obsessive value realization.**:

Key Responsibility & Role Expectation

  • Continuously explore opportunities to enhance Gainsight PX functionality and implementation based on evolving business needs.
  • Provide leadership by advising, managing, and directing product innovation, vision, and launch efforts associated with BMC products
  • Responsible for the delivery of messages, training guides, videos, images and polls presented to PX users to ensure successful onboarding and ongoing user education.
  • Basic understanding of html, CSS and JavaScript coding languages.
  • Works very closely with the Product Management teams and acts as a project manager to coordinate the timely development, implementation, and execution of product led growth use cases.
  • Utilize Gainsight PX to analyze user behavior patterns, identify trends, and provide actionable recommendations to improve user engagement, retention, and product adoption.
  • Design and execute tests using Gainsight PX to optimize user experience, product features, and conversion rates.
  • Develop onboarding materials and conduct training sessions to enable internal stakeholders to effectively use Gainsight PX.
  • Generate regular reports and dashboards using Gainsight PX to provide insights on product performance, user engagement, and feature usage.
  • Collaborate with crossfunctional teams to understand their requirements and align goals for effective utilization of Gainsight PX.
  • Manage user access, permissions, and configurations within Gainsight PX to ensure data security and compliance.
  • Stay updated on industry trends, best practices, and emerging technologies related to product analytics and customer experience.
  • Troubleshoot and resolve any issues or challenges related to Gainsight PX implementation.

Requirements:

Professional Experience & Skills

  • Minimum of 6+ years of experience in administering Gainsight PX.
  • Solid understanding of Customer Success Methodologies and Data Analysis.
  • Salesforce administration experience.
  • Proficiency in extracting and analyzing data from Gainsight PX and CS for troubleshooting and reporting.
  • Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
  • Documenting processes, including error reports and changes to field history tables
  • Analytical skills to evaluate information from multiple sources and reconcile conflicts.
  • Ability to translate user requests into system needs and distinguish between solution ideas and requirements.
  • Strong organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines
  • Ability to learn quickly in a dynamic environment and meet commitments.
  • Excellent communication and presentation skills, comfortable working with stakeholders at all levels, including senior management.
  • Proven ability to build longterm relationships and influence crossfunctional business partners to achieve shared goals.
  • Strong attention to detail, selfstarter, and ability to manage multiple complex projects in a fastpaced environment.
  • Preferred: Recognized Certificate in Gainsight CS and Gainsight PX

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