Customer Service Admin Career
2 weeks ago
Description
Agilent inspires and supports discoveries that enhance the quality of life. Providing life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent empowers customers to uncover the answers and insights they require to excel in making a positive impact on the world around us.
We are seeking a proactive and driven Customer Service Representative to join our dynamic work environment. This role involves collaborating closely with internal and external customers globally, requiring strong communication and organizational skills.
MAIN RESPONSIBILITIES:
- Your primary task is to manage 'Customer Care Mailboxes' for Agilent and take ownership to resolve issues through the quote to cash cycle.
- Execute predefined tasks in English language and collaborate effectively with global colleagues.
- Engage in timely communication with internal contacts to address any potential issues.
As a team member, you will handle various tasks such as:
- Logging repair calls and parts activities, supporting SC & FSE's as needed.
- Coordinating with Logistics teams to track parts orders.
- Assisting FSE & SC with service confirmation details.
- Ensuring timely responses to customers and closing service confirmation tasks.
- Ordering parts for FSE.
Qualifications
This role demands a sense of responsibility, commitment to quality work, flexibility, and excellent English communication skills, both verbal and written.
- Bachelor's Degree from a recognized University.
- Proficient in English (Written and Verbal).
- Minimum of 2 years of relevant experience.
Travel Required
No
Schedule
Full-time
Shift
Day
Duration
No End Date
Job Function
Customer Service
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