Business Process Management Consultant

1 week ago

India QuEST Global Services Pte. Ltd Full time

Quest Global is an organization at the forefront of innovation and one of the world's fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.

As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
Summary:
The Business Process Management (BPM) Consultant is responsible for the end-to-end support to the client to solve issues, create value, maximize growth, and improve business performance. The BPM Consultant will work closely with clients to research and assess processes and systems. The BPM Consultant will also analyze current processes against industry and/or future state processes to identify opportunities. Lastly, the BPM Consultant will work with project stakeholders to implement improvements in their "to-be" business processes.
Roles and Responsibilities:

Lead BPM activities that involve understanding of client's business requirements and assessment of current processes, procedures, systems, and organization model. Conduct information gathering activities through client interviews & observation, research into current activities, "blue-sky" workshops, and/or assessment of current activities' outcomes. Develop process maps, data flow diagrams, and conceptual alternatives to current state activities. Recommend new methods, systems, procedures or organizational changes. Work with project stakeholders to implement the proposed changes. Maintain communication with clients throughout the implementation process to see if the recommendations work or require modification. Lead discussions, offer opinions and share ideas with the team as well with clients. Provide milestone-based reports out to stakeholders to maintain governance communication. Elevate team's capability through regular knowledge sharing, continuous improvement, and mentoring sessions. Establish and maintain library repository of common solutions, automations, applications, bots, etc. Skills and Qualifications: Master's degree in Business Administration (MBA) A minimum of 5+ years of collaborative experience in Business Process Management field Experience in process modelling, process mining and analytics, and improvement methodologies Cross functional knowledge of operational, supporting, and management processes; oil & gas background a plus Aptitude for complex, creative, and critical thinking to assess complex information and arrive at unique solutions Excellent listening and comprehension skills Excellent and concise verbal, written, and presentation skills Keen time management skills in order to meet tight deadlines and complete projects on time Strong analytical and problem-solving skills Ability to work independently and as part of team Ability to establish and maintain strong relationships and to influence others and move toward a common vision or goal Project management experience LEAN training is a plus Experience using BPM tools like SAP Signavio, ARIS, Celonis, and others is a plus

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