Product Manager
1 week ago
About Us:
We are a cutting-edge technology company dedicated to revolutionizing customer experience (CX) through the power of artificial intelligence (AI). Our innovative solutions empower businesses to enhance customer engagement, satisfaction, and loyalty.
Job Description:
As a Product Manager specializing in CX AI, you will play a pivotal role in driving the development and execution of our AI-powered CX solutions.
You will collaborate closely with cross-functional teams including engineering, design, and marketing to deliver best-in-class AI products that meet the evolving needs of our customers.
Responsibilities:
Lead the end-to-end product lifecycle for AI-driven CX solutions, from concept to launch and beyond.
Define product vision, strategy, and roadmap based on market trends, customer insights, and business objectives.
Gather and prioritize product requirements, ensuring alignment with company goals and customer needs.
Work closely with engineering teams to translate requirements into technical specifications and drive product development.
Incorporate advanced AI technologies such as generative AI, large language models (LLMs), machine learning, natural language processing, data and predictive analytics for solving CX use-cases.
Conduct market research and competitive analysis to identify opportunities for innovation and differentiation.Collaborate with UX/UI designers to create intuitive and user-friendly interfaces for AI-powered CX applications.
Define key performance indicators (KPIs) and metrics to measure product success and track ongoing performance.
Drive go-to-market strategy and collaborate with marketing and sales teams to ensure successful product launches.
Act as a subject matter expert on AI technologies, CX platform and trends, providing guidance and thought leadership to internal stakeholders.
Qualifications:
Bachelor's degree in computer science, engineering, business, or a related field (advanced degree preferred).Proven track record of 3+ years in product management, with a focus on AI or CX related products.
Strong understanding of AI technologies, including generative AI, large language models (LLMs), natural language processing, and predictive analytics.Experience working in Agile development environments and familiarity with product management tools (e.g., Jira, Confluence).Excellent analytical skills and the ability to translate complex technical concepts into clear business requirements.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels.Results-driven mindset with a passion for delivering innovative solutions that drive customer value and business impact.
Benefits:
Competitive salary and benefits packageOpportunity to work on cutting-edge AI technology in a dynamic and collaborative environmentCareer growth and development opportunitiesFlexible work schedule and remote work options
Join us in shaping the future of customer experience with AI Apply now to be part of ourinnovative team.
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