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Customer Service Executive

3 months ago

Thrissur, Kerala, India ASPIREJO HR SOLUTIONS LLP Full time
Manage large amounts of incoming phone calls

  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements:

  • Bachelor's Degree
  • Experience in Microsoft Office
  • Fluent English Communication

Salary:
₹20,000.00 per month

Schedule:

  • Evening shift

Ability to commute/relocate:

  • Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • English (preferred)
  • Hindi (preferred)

Speak with the employer