Front Office Executive/assistant

2 weeks ago


Bengaluru, Karnataka, India Melange Astris Hotel Full time
Perform all check-in and check-out tasks

  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Salary:
Up to ₹25,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Yearly bonus

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

  • Hotel management: 2 years (required)
  • Front office: 2 years (preferred)

Language:

  • Hindi (required)
  • English (required)

Speak with the employer

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