Assistant Engineer
2 weeks ago
Description
Join Our Team
About This Opportunity
This role is responsible for alarm analysis, operation-maintenance, troubleshooting & change request implementation on IP core (routers & firewall) & IP RAN nodes (routers, switches). Also responsible for trouble ticket analysis and resolution of issues raised by customers or L2 teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.
What You Will Do
- Actively supervising ITSM ticket queues to maintain MTTR.
- Utilize analytical skills like logical thinking, problem-solving, & handling assignments are mandatory.
- Identify root cause of incidents and recommend appropriate resolution actions. Also, collaborate closely with field team for all field activities.
- Ensure timely restoration of services to provide good customer experience & high service availability.
- Proactively detect possible failures to ensure incident restoration/avoidance.
- Conduct node health checks, backups & troubleshooting tasks.
- Share details for MIR & CSR to respective teams.
- Demonstrate end-to-end network understanding.
You Will Bring
- Good knowledge of IP networking protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD.
- Understanding of switching technologies such as VLAN, STP, RSTP, MSTP, VRRP, HSRP.
- Telecom knowledge (2G, 3G, 4G service flow & interfaces).
- Product/vendor knowledge on Ericsson/Nokia/Cisco/Juniper/Huawei/F5.
- Strong communication & troubleshooting skills.
- 3-6 years of relevant experience in IP domain.
Get Matched
Job Insights
Based on previously hired candidates:
Popular Skills of Previous Hires
- Telecommunication- Electrical Engineering
- Electronic Engineering
Job Titles of Previous Hires
- Network Engineer- Transmission Engineer
- Engineer
- Executive
- Senior Integration Engineer
Previous Hires Also Worked At
- Telefonica MovistarOther Similar Jobs
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