Quality Auditor-crm

2 weeks ago


Noida, Uttar Pradesh, India Master Trust Full time

Position Code :
QAD-CRM- Location : Noida- Date of Posting : 02/06/2023- Experience : 2-5 Years
Desired skills-
Experience required in Stock Broking, Investment, Financial Services, and NBFC.

Graduate/Post Graduate

2-5 Years' experience

Excellent communication skills, Self-starter - Proactive

Technical skills-MS Excel

Job Responsibilities-

  • Quality audit of Voice (Out bound / inbound calls).
  • Quality audit of Non-Voice(Emails, Web & Whatsapp chat).
  • Prepare Weekly / Monthly Reports of Audits (Outbound/ Inbound, Emails, Chats/ Whatsapp).
  • Conducting Feedback sessions with Agents individually.
  • Participation in Quality Sessions (Practising of Soft skills).
  • Mock Call Session with new joiner.
  • Quality Parameters Session with new joiner.
To act as a back-up for Inbound Calls, E-Mails & Chats

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