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Junior Customer Success Specialist

3 months ago

Srinagar, Jammu and Kashmir, India Tyrads PTE. LTD. Full time

About TyrAds: TyrAds is a dynamic and rapidly growing digital advertising company dedicated to delivering innovative solutions to our clients. With a focus on creativity, technology, and data-driven strategies, we strive to stay ahead in the ever-evolving landscape of digital advertising.

Position Overview: The main responsibility will be to achieve both the monetary and quality goals for every client you manage, you will be dealing with 6 figure budgets on a monthly basis and will need to ensure clients are extremely satisfied with our service. Customer success specialist will be working very closely with the operational manager who will be supporting you to achieve your goals. The key to success in this role is effective team work, excellent communication and good in negotiating the best margins for the company.

Location: Srinagar (In office)

Responsibilities:
  • CRM- customer relationship management
  • Manage client to monetary targets
  • Achieve quality standards defined by the client
  • Confirmation financial numbers every month and make sure to receive payment
  • Data protection- Protection of the data of every client
  • Create a launch plan for every new account entailing the main KPI's and monetary goals.
  • Manage the KPIs of our clients on a daily basis and make sure to achieve them.
  • Maintenance of deduction rate of below 15%.
  • Responsible for the management of the account of publisher and advertiser.

Requirements:
  • Strong communication skills.
  • Strong negotiation skills
  • Bachelors degree is required.
  • Excellent knowledge of Microsoft office especially Excel.
  • An excellent team player.
  • Excellent English skills (typing and speaking)

How to Apply:
If you are excited about the prospect of joining a dynamic and innovative team, please submit your resume outlining your relevant experience and why you are the ideal candidate for this position or mail it at

TyrAds is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.