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Customer Support L2
2 weeks ago
Provide continuous technical support via telephone and email related to the product
Employ a high level of interpersonal and communication skills to move beyond customers' frustrations and solve customers' problems.
Identify the level of technical knowledge and adjust technical communications to solve the customer's problems.
Conducting basic probing to determine the next action for any software related to inquiries
Requirements
Candidates must possess at least a Certificate/ Diploma/ Bachelor's Degree, Post Graduate Diploma, and Professional Degree in IT/ Technical/ Engineering field.
Must be of Malaysian nationality.
Training provided - Fresh graduates are welcome to apply.
Applicants must be willing to work on rotational shifts
Each shift comprises 9 working hours and includes a 1-hour lunch for rest.
Applicants must be willing to work in Ara Damansara.
Benefits
EPF
Socso
Annual leave
Medical leave
5 working days in a week
Rest & relax area
Quarterly staff recognition and appreciation
Free shuttle van services from various LRT/ KTM nearby.
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