Customer Support L2

2 weeks ago


Delhi, Delhi, India MVC Resources Full time
Job Description
Provide continuous technical support via telephone and email related to the product

Employ a high level of interpersonal and communication skills to move beyond customers' frustrations and solve customers' problems.

Identify the level of technical knowledge and adjust technical communications to solve the customer's problems.

Conducting basic probing to determine the next action for any software related to inquiries

Requirements


Candidates must possess at least a Certificate/ Diploma/ Bachelor's Degree, Post Graduate Diploma, and Professional Degree in IT/ Technical/ Engineering field.

Required language(s): Bahasa Malaysia, Mandarin and English (Spoken)

Must be of Malaysian nationality.

Training provided - Fresh graduates are welcome to apply.

Applicants must be willing to work on rotational shifts

Each shift comprises 9 working hours and includes a 1-hour lunch for rest.

Applicants must be willing to work in Ara Damansara.

Benefits

EPF
Socso

Annual leave

Medical leave

5 working days in a week

Rest & relax area

Quarterly staff recognition and appreciation

Free shuttle van services from various LRT/ KTM nearby.

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