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SAP Procure to Pay
1 week ago
Job Title:
ERP Support Leader
Job Summary:
Responsibilities:
- Lead and manage outsourced ERP support specialists, providing guidance, mentorship, and performance feedback.
- Oversee the day-to-day operations of the ERP support team, ensuring timely resolution of issues and adherence to service level agreements (SLAs).
- Serve as the primary point of contact for escalated ERP support issues, utilizing advanced troubleshooting skills to diagnose and resolve complex technical problems.
- Collaborate with cross-functional teams, including ERP developers, business analysts, and end-users, to identify system enhancements, process improvements, and best practices.
- Monitor system performance metrics and KPIs, proactively identifying areas for improvement and implementing corrective actions.
- Ensure compliance with company policies, security standards, and regulatory requirements related to ERP systems and data protection.
Qualifications:
1. bachelor's degree in computer science, Information Technology, or a related field; advanced degree preferred.
- Extensive experience (10+ years) working with SAP ERP systems, including hands-on experience with multiple SAP modules (e.g., FI/CO, MM, SD, PP).
- Proven leadership experience, with a track record of effectively managing teams and driving results in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and develop innovative solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
- In-depth knowledge of SAP support methodologies, tools, and best practices.
- Experience with SAP implementation projects, upgrades, and system integrations is desirable.
- SAP certification(s) preferred.
- Ability to work independently and prioritize tasks in a dynamic environment.
- Strong commitment to customer service and continuous improvement.
Job Type:
Temporary
Pay:
₹8, ₹48,049.35 per month
Schedule:
- Day shift
Work Location:
In person
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