EUS Desktop Systems Specialist

2 weeks ago


Pune, Maharashtra, India Workday India Private Limited Full time
About the Role
People
Provide outstanding customer service to all Workmates face-to-face, via chat and over the phone.

Provide regular updates to the Workmates on the incident or request tickets raised.

Provide executive level "white glove" service support.

Educate new hires on software and technology related procedures to secure a swift onboarding process.

Engage with site leadership to Identify emerging trends or issues that have opportunities for improvement.

Working knowledge of Active Directory and basic AD administration

Develop positive relationships with Workmates of all levels across Workday

Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment.

Flexible and adaptable to a high-change environment and open to new concepts and/or processes.

Process

Assist Workmates through the new hire onboarding process ensuring that the new team member is able to login to equipment successfully and provide initial computer setup guidance.

Perform Incident management and break-fix support,troubleshoot hardware issues assigned, resolve and/or escalate issues that are unable to resolve.

Take corrective action on issues identified with hardware to restore such hardware to operating status.


Perform set-ups, break-downs, and transport hardware, such as monitors and laptops on an as-needed basis for new and existing Workmates.

Assist logistics team with shipping and provisioning of hardware to remote sites.

Keep track of hardware inventory and perform regular cycle counts to ensure accountability of all hardware.

Coordinate the restocking of hardware inventory with the logistics team.

Review, update, and/or create new internal procedures to improve current processes

On-call 24x7 rotation support will be required.

25% travel may be required.

Technology

Ensure new hires have a smooth and stellar technology-related experience: devices, peripherals, provisioning, and training as applicable so all new Workmates are productive on day one.


Support Workmates on applications and collaboration tools within the environment including but not limited to Outlook, Google, Slack, RSA, Okta, Zoom on MAC and Windows OS.

Support AV services for events and meetings onsite and virtually.

Perform break-fix resolutions for AV software and/or hardware.

Support training room technology onsite which includes Chromeboxes hardware and connecting through VDI (Virtual Desktop) and AV technology.

Troubleshoot other IT related hardware in-office, such as printers.

Set up mobile phone email, VPN, and internet access for Workmates, via a secured Workday network.

Troubleshoot network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.

About You
Basic qualifications
5+ years of experience with multi-OS platforms (Windows, OSX, Mobile)

5+ years of experience with Audio Visual Support

ITIL framework expereince

You have a BS/BA or 5+ years of equivalent work experience in Computer Science, Information Systems, or a related field

Other qualifications
Proven customer service experience and inviting personality

Proven communication, presentation, and influencing skills

Strong problem solving and critical thinking skills
  • Eus Cts

    2 weeks ago


    Pune, Maharashtra, India Tata Consultancy Services Full time

    EUS CTS (L3 PC support) -L2- Minimum 5 Years of Desktop Support Expérience:- Windows 7 & Windows 10 OS support:- VMware experience is must, or VDI environment support experience (VMware Horizon):- MDT:Image capturing and managing:- SCCM/MECM (System Centre Configuration Manager), administration and support. SCCM OS deployment.Qualifications :BACHELOR OF...


  • Pune, Maharashtra, India Rahi Systems Full time

    Job Title: SrDesktop Support EngineerJob Type:Full-timeLocation: India – PuneRole reports to: LeadWork Hours:9 hoursMain Duties and Responsibilities: Oversee and update assigned support service requests. Handle daily technical support activities on desktop support, data network and server management. Grow clients and communicate to Account Manager by...

  • Desktop Engineer

    2 weeks ago


    Pune, Maharashtra, India Binated Full time

    Binated is hiring for Desktop Engineer in PuneDesktop Engineer troubleshoots technical issues, provides timely feedback, and supports the roll-out of new applications. They need to talk to users directly, as well as create written documentation, requiring excellent written and verbal communication.Online:Please submit your resume toJob Type: Full-time,...


  • Pune, Maharashtra, India Rahi Systems Full time

    Job Title: Sr. Desktop SupportEngineerJob Type: FulltimeLocation: IndiaPuneRole reports to: Lead.Work Hours: 9hours.Main Duties andResponsibilities:Oversee and updateassigned support service requests.Handle dailytechnical support activities on desktop support data network andserver management. Grow clients and communicate to Account Managerby determining new...


  • Pune, Maharashtra, India LTIMindtree Full time

    Specialist - System ManagementJob Req Id:Primary Skills Tanium AdministratorSecondary Skills SCCM Experience in Managing and maintaining several Tanium Tenants and the deployment of the licensed technologies Should have experience in Monitoring the Discovery, OS and Software Patching, re-run as necessary, process patch requests, and proactively identify...


  • Pune, Maharashtra, India LTIMindtree Full time

    Specialist - System Management Job Req Id: Primary Skills • Tanium Administrator Secondary Skills • SCCM • Experience in Managing and maintaining several Tanium Tenants and the deployment of the licensed technologies • Should have experience in Monitoring the Discovery, OS and Software Patching, re-run as necessary, process patch requests, and...

  • Sourcing Specialist

    2 weeks ago


    Pune, Maharashtra, India index Full time

    Job Title : Sourcing SpecialistLocation : PuneAbout Index :Index redefines the recruitment industry with our global presence and impressive 2000% revenue growth since 2019. We are industry leaders across seven niche markets and are eager to welcome top talent to our high-performing business. We take your career and learning seriously with our agile...

  • Specialist - Systems

    2 weeks ago


    Pune, Maharashtra, India Sungard Availability Services Full time

    Job Title: Specialist - Systems at Sungard Availability ServicesSungard AS is a renowned leader in providing resilient production environments for global enterprises through IT, cloud, and recovery services. Aiming to add exceptional talent to their team, Sungard AS seeks individuals passionate about leading with resilience and transforming IT for resilient...


  • Pune, Maharashtra, India Stralynn Consulting Services, Inc. Full time

    About StralynnStralynn is a rapid growth digital transformation start-up headquartered in San Jose, California, USA, with offices in Canada and India. We provide services of business technology assessments and business process transformations, scaling from simple to more mature enablement. We provide our customers, which include fortune 500 organizations,...


  • Pune, Maharashtra, India Avantor Full time

    The Opportunity: Works independently under close supervision, researches and analyzes the fiscal criteria applicable to company's operation. Keeps contact with tax advisors and proposes improvements on this matter. Calculate the taxes a company owes and process and file tax returns. Analyze a company's tax policies to make sure they are in compliance...


  • Pune, Maharashtra, India 0548 Varian Medical Systems Int'l (India) Pvt Ltd Full time

    Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers,...


  • Pune, Maharashtra, India NTT Data Vertex Software Inc. Full time

    Apply for Systems Integration Senior Specialist, Career Progress Consultants in Pune for Year of Experience on

  • IT Support Specialist

    2 weeks ago


    Pune, Maharashtra, India Intellias Full time

    We at Intellias are the team that supports and takes care of each other – no matter how fast we grow. Get on board and discover what working for a truly human-centered company feels like.Intellias office in Pune is looking for an IT Administration Specialist. This is a very important role for the Pune team. This specialist will take over network support,...


  • Pune, Maharashtra, India Vijaya Management Services Full time

    Principal Responsibilities: Execute assigned customer calls for IT hardware / software Report to customer assigned authority Adhere to customer HR and IT processes and code of conduct Ensure Vintech image and values are protected Upgrade technical skills / certifications and undergo trainings as specified by the customer Expertise on Laptop and Desktop...


  • Pune, Maharashtra, India CANPACK Full time

    Responsibilities: Collaborate with business stakeholders to identify areas for automation and prioritize process improvements. Design and develop Power Automate Desktop-based solutions that automate business processes. Create bots that interact with different systems, such as web applications and desktop applications. Implement and configure bots for optimal...


  • Pune, Maharashtra, India Varian Medical Systems Full time

    Together, we can beat cancer.At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.We are part of an incredible community of scientists, clinicians, developers, researchers,...


  • Pune, Maharashtra, India CANPACK Full time

    Responsibilities: • Collaborate with business stakeholders to identify areas for automation and prioritize process improvements. • Design and develop Power Automate Desktop-based solutions that automate business processes. • Create bots that interact with different systems, such as web applications and desktop applications. • Implement and configure...


  • Pune, Maharashtra, India Seven Consultancy Full time

    JOB DETAILSDesktop Support Engineer Job DescriptionWe are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.To ensure...


  • Pune, Maharashtra, India Seven Consultancy Full time

    JOB DETAILS Desktop Support Engineer Job Description We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.To ensure...

  • Desktop Technician I

    2 weeks ago


    Pune, Maharashtra, India Mouser Electronics Full time

    JOB DESCRIPTIONTitle: Desktop Technician ILocation: IndiaACCOUNTABILITIES & ESSENTIAL FUNCTIONS Assist all users with any logged IT related incident when called upon Accurately record, update and document requests using the IT service desk system Escalate incidents and requests to other support teams as necessary Install and configure new IT equipment...