Sl Initiative-collection Officer

2 weeks ago


Villupuram, Tamil Nadu, India HDFC Bank Full time
Department

  • SL Initiative Collection
  • Job posted on


Aug 16, 202
  • Employee Type
  • Permanent-Sales Vertical
  • Experience range (Years)
  • 1 year 3 years

Group Company:
HDFC Bank Limited

Designation:
SL Initiative-Collection officer

Position description:
Collecting payments on overdue amount by informing customers of their debt and their various options for repayment.

Primary Responsibilities:

  • Visiting delinquent clients:
  • Visiting the delinquent clients mapped to him/ her and making further follow ups for payments on PTP dates.
  • Calling to clients on daily basis for reminder and follow ups
  • Depositing collected amount from clients in group accounts:
  • Amount collected from clients should be deposited on daily basis and in case of any cash hold It should be timely communicated and approval should be taken.
  • Updating the collection mobile apps/ Registers:
  • Updating all cash and non-cash transactions/ visits in VYMO app of collection.
  • Maintaining collection registers like CDS register at branch (If required).
  • Timely takeover of newly allocated clients, Support Tools :
  • Taking over newly mapped clients from business within the time frame and making further follow up for recovery
  • Collection officers could use legal tools such as legal letter issuance and conducting Lok adalat camps.
  • This involves arranging meeting of legal vendors with customers at their place and facilitating customer to attend Lok adalat camps.

Additional Responsibilities:

  • Negotiate Payment Schedules :
  • Collection officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debit.


Productivity :
  • Monthly Target for Collection Officer is 1 lakh Recovery

Educational qualifications preferred
-
Category: Bachelor's Degree, Master's Degree

-
Academic score: 50% +

Required work experience
-
Industry: BFSI

-
Role: Fresher/Sales

-
Years of experience: 1 to 3

Required Competencies:

  • Good Team spirit
  • Inter personal skill
  • Time / Team Management
  • Good communication skill
  • Proactive & focused approach

Required Knowledge:

Work experience in the profile

Required Skills:

Graduate and above

Other:

  • Reporting Designation: Collection Manager
  • SLI
  • Reporting Department-Sub BU: SL Initiative Collection

Work Environment Details:

Specific requirements
-
Travel: Customer Visits

-
Vehicle: 2 wheeler preferred

Other details
-
Contract Types: PERMANENT

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