Customer Care Executive
1 week ago
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Pay:
Up to ₹23,000.00 per month
Schedule:
- Rotational shift
Education:
- Bachelor's (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
Speak with the employer
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