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Software Engineering Professional
2 weeks ago
What you'll be doing
You need use Digital Experience Tool tools offer a meaningful way to both speak to users through created content and listen to their needs through collected datasets. Also help with advanced troubleshooting, and problem-solving skills. Gather log and event triggers in digital experience tools. To share with ASG team. Help and offer expert advice and consultation to internal teams and stakeholders on complex issues with the domain. To improve customer satisfactions metrics and build customer loyalty. To capture customer information and translate into the digital user experience. Digital Experience Resource to design and handle solution designed to assess, monitor, and optimize the user experience on digital platforms such as websites, mobile apps, and other online services. Evaluate the needs and share recommendations suitable technical solutions. Oversee the development and, testing and implementation of software solutions. Identify improvement where technical solutions would improve business performance. Focus on your career development by adopting lean-agile values, principles, and behaviorsSkills Required
Digital experience tool: Should have excellent understanding of digital experience tools. Done hands on project: To capture customer information and translate into the digital user experience. Improved satisfactions metrics. Offering expert advice: good understanding of different tools in market. Also use them in advance troubleshooting and root cause finding. In complex faults. Team Player – Role holder required collaborate with wider Team members in terms of business requirement, policy, profiles, & critical incident. Support Technical project – Role holder must have excellent understanding of digital experience tool. Hands one experience on digital experience tool. Stakeholder management, with the ability to hold others to account, align and influence via Storytelling.MANDATORY
A bachelor's degree in computer science, information technology, or a related field, or equivalent work experience Role experience holder must be 3-5 years in support small to large scale inventory. Excellent communication, collaboration, and problem-solving skills. Certification in Service Now will be added advantages.-
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