Customer Success Manager
2 weeks ago
JOB DESCRIPTION
DataWeave provides Digital Shelf Analytics and Dynamic Pricing solutions to Digital Commerce businesses that enable them to grow their revenues and compete profitably.
Powered by AI, we provide easily consumable and actionable intelligence by aggregating and analysing billions of publicly available data points on the Web to help businesses develop data-driven strategies and make smarter decisions.
Roles and Responsibilities:
Own overall relationship with assigned clients, including Enterprise customers, responsible for Increasing adoption, ensuring retention, and satisfaction.
Work with Customer in North America and Latin America.
Work with the internal teams to ensure SLAs are tracked, monitored and achieved consistently while maintaining highest quality of client deliverables.
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.Develop, prepare, and nurture customers for testimonials, references and case studies.
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Work to identify and/or develop upsell opportunities working along with the Account ManagersEnsure billing and collection of the assigned accounts is under control.
Advocate customer needs/issues cross-departmentally including changes in deliverables, product features or contractual scope.
Manage account escalations by bringing in the right stakeholders at the right time.
Develop customized quality control checklists as necessary for each Enterprise customer.
Develop expertise across all DataWeave solutions and capabilities.
Lead QBRs with Customer leadership.
Skills and Requirements:
Must have - Proficiency in both English and Spanish, with the ability to effectively communicate and interact with clients in both languages.
Familiarity working with clients of all sizes.
Impeccable written and verbal communication skills.
Detail-oriented and analytical.
- Strong team player but still a self-starter.
Strong collaboration skills both with internal and external stakeholders
Know-how of how to drive ROI with customers by advocating for best practices.
Project Management Skills
Problem Solving skills
Stakeholder Management
Growth at DataWeave:
Fast-paced growth opportunities at dynamically evolving start-ups.
You have the opportunity to work in many different areas and explore a wide variety of tools to figure out what really excites you.
Learning opportunities with courses and product conferences.Competitive Salary Packages
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