Managed Services Project Co-ordinator

1 week ago


Kolkata, West Bengal, India BT Group Full time
Managed Services Project Co-ordinator

Job Req ID:34072
Posting Date:6 Jun 2024
Function:Business Services & Operations
Unit:Business
Location:PLOT NO II F/1, BLOCK II F, RA, Kolkata, India
Salary:Competitive
Why this job matters
Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

Managed Customer Service is responsible for delivering and servicing BT Enterprise Major UK, Public Sector and Major Corporate contracts, and operates with a £140m underlying budget in 18/19.

The Desk Based Solution Deliver Support will support the delivery of products to our customers ensuring orders, dependencies and change requests are managed to meet the customers' delivery dates.

The Desk Based Solution Deliver Support will work with the Project Manger to keep them informed of progress throughout the Project Lifecycle.


What you'll be doing

  • You will support the delivery of BT Products to external customers, ensuring delivery dates are met and delivered right first time.
  • Proactively ensure that all required orders and dependencies are in line to ensure delivery will be successful and right first time on the customer agreed date
  • Coordinate changes that arise during the implementation and delivery phases of the project
  • Work closely with the Project Manager to resolve any risks/issues that arise during the delivery
  • Regularly provide progress updates to the Project Manager, ensuring any issues impacting delivery are escalated in a timely manner
  • Work with internal customers/stakeholders, undertaking the role of customer advocate.
  • Ensure that good practice is shared across the Service Transition Delivery Team
  • Able to manage risks, issues & dependencies
  • Able to monitor & control standard complexity projects.
  • Able to deal with stakeholders, customers and suppliers, specific to project needs.
  • Able to prepare kickoff template ( Kit and cct ordering ), able to book engineer visits and coordinate the same, request for kit orders
Qualifications that you'll need

  • Prince 2 awareness would be an advantage
  • ITIL v4 Awareness/Foundation certification would be an advantage
  • Experience of project delivery and relationship management as defined by the needs of the business, including customer, project team, project suppliers and other affected parties.
  • Demonstrable record of resolving issues that threatened to delay or seriously disrupt the project goals
Skills/Knowledge and Experience

  • You will have experience of supporting the delivery of projects across the full delivery lifecycle
  • You will have proven experience of managing risks, issues and dependencies successfully
  • You will display a proven track record of delivering to time cost and quality
  • You will possess the ability to build and manage relationships, typically with multiple stakeholders at a various management levels
  • You will have good coordination and organisational skills and be able to work on several projects at any given time
  • You will be able to demonstrate a good commercial awareness
  • You will be able to demonstrate an ability for problem solving (thinking outside the box)
  • You will have experience of managing a variety of stakeholders
  • Familiar with Expedio, Diplomat, COSMOSS, BFG, AX12, AX09, CSS, Salesforce, Service Now and the likes of such BT Tools
Communication

  • You must possess excellent verbal and written communications skills as you will be expected to communicate clearly, effectively, assertively and professionally with key stakeholders and provide regular governance reporting
  • You must be able to present complex issues in an easytounderstand way
General

  • You must possess the ability to deliver under pressure and demonstrate high selfmotivation
  • You must be able to work collaboratively with internal teams
  • You must be able to manage your own time effectively

Our leadership standards

Looking in:

Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future
I build diverse future-ready teams where all individuals can be at their best.

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