Managed Services

7 days ago


Kolkata, West Bengal, India BT Group Full time
Managed Services -Project Co-ordinator

Job Req ID:17968
Posting Date:6 Jul 2023
Function:Business Services & Operations
Location:PLOT NO II F/1, BLOCK II F, RA, Kolkata, India
Salary:Competitive
Why this job matters

The Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with some supervision.


What you'll be doing

  • Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
  • Supports the team ahead of customers monthly service review meetings through routine data analysis.
  • Supports the review and progress assessment on continuous service improvement plans for each customer.
  • Collates information and resources in supporting the development of the operational service improvement plan.
  • Acts to resolve routine problems for assigned customers generally covered by existing procedures with limited supervision.
  • Assists teams in regularly contacting customers promote products and services according to the needs of customers, in conjunction with the sales team and with limited supervision.

The skills you'll need

  • Customer Service
Customer Success
Communication
Issue Resolution
Continuous Improvement
Problem Solving
Service Level Agreement Management
Order Management
Supplier Management
Technical Support
Business Process Improvement
Issue Escalation
Project/Programme Management

Our leadership standards

Looking in:

Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future
I build diverse future-ready teams where all individuals can be at their best.
  • Managed Services

    7 days ago


    Kolkata, West Bengal, India BT Group Full time

    Managed Services - Project Co-ordinatorJob Req ID:13035Posting Date:09-May-2023Function:Business Services & OperationsLocation:PLOT NO II F/1, BLOCK II F, RA, Kolkata, IndiaSalary:CompetitiveWhy this job mattersThe Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the...

  • Managed Services

    7 days ago


    Kolkata, West Bengal, India BT Group Full time

    Managed Services -Project Co-ordinatorJob Req ID:12250Posting Date:02-Mar-2023Function:Business Services & OperationsLocation:PLOT NO II F/1, BLOCK II F, RA, Kolkata, IndiaSalary:Competitive

  • Managed Services

    7 days ago


    Kolkata, West Bengal, India BT Group Full time

    Managed Services - Project Co-ordinatorJob Req ID:12136Posting Date:03-Apr-2023Function:Business Services & OperationsLocation:PLOT NO II F/1, BLOCK II F, RA, Kolkata, IndiaSalary:Competitive

  • Managed Services

    7 days ago


    Kolkata, West Bengal, India BT Group Full time

    Managed Services -Project Co-ordinatorJob Req ID:11052Posting Date:06-Feb-2023Function:Business Services & OperationsLocation:PLOT NO II F/1, BLOCK II F, RA, Kolkata, IndiaSalary:Competitive

  • Managed Services

    7 days ago


    Kolkata, West Bengal, India BT Group Full time

    What you'll be doing • Handle back office (speaking /co-ordinating with end customer or service request team) to understand the requirement. • Preparing technical design document along with commercial proposal with help of internal tools. • Follow through tasks and take ownership to ensure they are completed to the required standards • Delivering...

  • Managed Services

    7 days ago


    Kolkata, West Bengal, India BT Group Full time

    What you'll be doing Handle back office (speaking /co-ordinating with end customer or service request team) to understand the requirement. Preparing technical design document along with commercial proposal with help of internal tools. Follow through tasks and take ownership to ensure they are completed to the required standards Delivering excellent customer...


  • Kolkata, West Bengal, India PTS Consulting Services Full time

    Job ID:JDPTS0109:Posted on:Status:ActiveAbout Us:We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our reach and customer base all around the...


  • Kolkata, West Bengal, India Danaher Corporation Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...


  • Kolkata, West Bengal, India Danaher Corporation Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • State Service Manager

    3 weeks ago


    Kolkata, West Bengal, India Danaher Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • State Service Manager

    2 months ago


    Kolkata, West Bengal, India Danaher Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...


  • Kolkata, West Bengal, India Danaher Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates...


  • Kolkata, West Bengal, India Danaher Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates...


  • Kolkata, West Bengal, India Tech Mahindra Full time

    Delivery Manager with atleast 5 years of past experience as Delivery head of a BU / Large projectProject Management experience mandatoryAround 15 years total experienceStrong people management skillsStrong Communication and customer interfacing skillsTechnical or Functional Background is a plusGo Getter and troubleshooterERP background will be a plusPast...


  • Kolkata, West Bengal, India Tech Mahindra Full time

    Delivery Manager with atleast 5 years of past experience as Delivery head of a BU / Large project Project Management experience mandatory Around 15 years total experience Strong people management skills Strong Communication and customer interfacing skills Technical or Functional Background is a plus Go Getter and troubleshooter ERP background will be a plus...


  • Kolkata, West Bengal, India INNOMOTICS INDIA PRIVATE LIMITED Full time

    LV & MV MotorService EngineerWe are lookingfora Service Engineer – Manager tojoin our teamat Innomotics IndiaPvt. Ltd.Your changeengine.Innomoticsis a leading supplier of electric motors and large drive systems globally whichunites the power of deep engineering expertise and leading innovation inelectrical solutions across industries and regions. With its...


  • Kolkata, West Bengal, India Livspace Full time

    Job Description A Validation Manager offers solutions on both modular and services scope of work. While modulars are handled by our dedicated vendors across the country, services are delivered through a curated marketplace of Livspace-certified contractor partners and an in-house contracting team. To ensure we are providing the right inputs to our vendor...


  • Kolkata, West Bengal, India Siemens Full time

    Job Family: Customer ServicesReq ID: 418936We are looking for a Service Engineer – Manager to join our team at Innomotics India Pvt. Ltd.Your change engine.Innomotics is a leading supplier of electric motors and large drive systems globally which unites the power of deep engineering expertise and leading innovation in electrical solutions across industries...


  • Kolkata, West Bengal, India Siemens Full time

    Job Family: Customer ServicesReq ID: 418936We are looking for a Service Engineer – Manager to join our team at Innomotics India Pvt. Ltd.Your change engine.Innomotics is a leading supplier of electric motors and large drive systems globally which unites the power of deep engineering expertise and leading innovation in electrical solutions across industries...


  • Kolkata, West Bengal, India INNOMOTICS INDIA PRIVATE LIMITED Full time

    LV & MV MotorService Engineer We are lookingfor a Service Engineer – Manager to join our team at Innomotics IndiaPvt. Ltd. Your changeengine. Innomoticsis a leading supplier of electric motors and large drive systems globally whichunites the power of deep engineering expertise and leading innovation inelectrical solutions across industries and...