his application support lead

1 week ago


Ahmedabad, Gujarat, India IQVIA Full time
 Hands On Experience in designing, implementing, monitoring of application adaptation of healthcare applications within the organization, with at least 2 years in a Senior role involving direct engagement with Clinical Teams Stakeholders Multi Specialty Hospital Provider  Must have experience of having implemented at least One Full Cycle Application Stack Deployment project in large Hospitals.  Must have Hands-On experience on at least Two Hospital Information System products and associated systems  Good Communication Skills – MIS & Reporting, Project Management, Collaboration Applications & Tools.  Basic knowledge of Database Structures and should be able to do basic scripting for betterservices delivery to clients.  Good Communication & Teaching Skills for managing End User Trainings and preparation of Training Documents.  Track the incidents to conclusion in line with SLAs and quality standards  Manage critical business user incidents, associated to customer communication, activities andany appropriate escalations.  Provide information about incidents analysis and KPIs  Build a knowledge and train new members on the implementation and support front  Build services relationship with customers and conduct service reviews for key customers. Review performance reports, service improvements, service quality and processes.  Provide management and performance reports. Senior lead must guide new joiner or existing members to manage and delivery their KRA.  ITIL / ITSM Certified (or equivalent) personnel would be preferred.  Drive internal technology adoption across operations, support and delivery throughidentification and integration of best-of – breed solutions in an agile manner  Strategize, implement and manage a portfolio of applications

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.

Learn more at

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