Senior Executive

1 week ago


Chennai, Tamil Nadu, India 282 KONE Elevator India P Full time

KONE India is going through an exciting growth phase which is a great opportunity for you to join our team in Chennai as a Senior Executive Maintenance

Customer relationship management

  • Responsible for ensuring customer satisfaction by delivering high-quality service and maintaining proactive communication on-site
  • Accountable for accurate and real-time reporting of work performed to guarantee the effectiveness of e-Optimum and Customer Notification systems
  • Maintaining strong relationships with customers, contact persons, and end-users on-site
  • Ensuring equipment safety and performance
  • Managing the site environment during service operations
  • Identifying site risks and communicating them to the supervisor promptly
  • Taking immediate action in case of high-risk situations and following escalation procedures
  • Identifying and performing unplanned service repairs based on equipment needs

Service operations

  • Ensuring end-users and site safety
  • Maintaining a safe working environment and practices
  • Executing service visits as per schedule, quality standards, and processes
  • Planning workload effectively in coordination with the service supervisor
  • Reporting sales leads to the supervisor
  • Timely reporting of work done and submitting accurate time sheets
  • Managing spare parts and service tooling efficiently
  • Contributing to product, method, and safety improvements through feedback

Leadership / People management

  • Providing regular updates to the supervisor
  • Acquiring knowledge on lift and associated technology and attending suggested training
  • Conducting training/coaching sessions when required
  • Minimum 6 years of maintenance experience with relevant education
  • Career growth opportunities in a global organization
  • Attractive rewards that motivate our employees and create a positive work environment
  • Comprehensive learning and development programs for professional skills enhancement

Read more on



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