Technology Project and Program Manager

2 weeks ago

Pune, Maharashtra, India Wolters Kluwer (India) Private Limited Full time

Technical Project Management:


Strong ability to lead & manage large, complex technology-driven project / programs such as information technology (IT) infrastructure, software and hardware installation, database management, system integrations, system security, software development and implementation, digital content development, and innovation products using new and rapidly evolving technologies (e.g., Generative AI, Large Language Models, etc.), ensuring successful delivery keeping the Business KPIs as the focus.

Ensure teams' actions are aligned with the strategic vision of the business unit.

Drives numerous concurrent projects to help FCC business units, functional areas, and customers to achieve their strategic objectives by planning and managing projects required to achieve the organization's strategic goals and objectives within scope, schedule and budget while creating measurable business value for the organization.

Collaborate effectively with cross-functional teams, including technical teams, business stakeholders, and external partners/vendors, to ensure alignment of project/program objectives with business goals.

Bring transparency across teams around development to help with collaboration and grow trust with stakeholders.
Strong ability to help the teams plan and execute a proof of concept, including criteria for business owner sign-off.

Strong ability to help the technical teams and business owners communicate and document technical requirements to meet the business needs.

Strong ability to help the team estimate programs and write business cases.
Stay updated with advancements in GenAI, Data & Analytics, to efficiently project manage the ongoing engagements.

Strong understanding of the technologies used by the development team; able to communicate status, issues, and risks to non-technical team members and stakeholders for appropriate decision-making.

Leads CIOx programs and projects required to ensure programs achieve their strategic objectives within scope, schedule and budget and deliver business value.

Ensures that all assigned projects are utilizing an appropriate change control process.
Within the existing P&G project framework, determine which methodology is required to effectively manage multiple programs.
Builds a strong relationship with key business stakeholders to understand their strategic objectives and products/services. Articulates the project status and outcomes appropriately to all stakeholders, including making presentations to stakeholders.
Ability to build strong relationships with internal supporting organizations (e.g., Global Business Services and dxg)

Develops and implements effective communication plans, designed to drive program discussions with project stakeholders; handles escalations or further escalates so that issues do not impact scope, schedule, or budget.

Develops resource estimates and identifies subject-matter-expertise required to effectively staff projects. Negotiates with resource managers on the availability of all needed resources.

Ensures that all required program artifacts (charter, change requests, etc.) are executed and stored correctly; ensures that all project teams and project managers comply with methodologies established; conducts periodic project audits to ensure compliance.

Ensures that all assigned projects utilize industry-standard project, program, and change management best practices.
Helping their teams to Identify all project risks and creating plans to manage (accept, avoid, mitigate, transfer.)

Responsible for forecasting and control of the project budget (revenue and costs) to ensure the entire program realizes the expected financial & business benefits (e.g., revenue, cost savings etc.).

Facilitates requirements gathering sessions with key stakeholders and project teams as needed.

Provides a monthly (at minimum) assigned project review that reports of all scope, schedules, budget, and quality metrics as per the established P&G framework.

Identifies and helps remove project roadblocks. Has good knowledge and understanding of the appropriate escalation path. Escalates to a program manager or Director, Planning and Governance as needed.
Understands Business Unit requirements and ensure that program time logging and capitalizing requirements are met.
Provides performance feedback about project team members to resource managers as needed.

Understands and supports the framework to ensure projects and programs are prioritized and aligned to the FCC strategic roadmap and yield the desired results.

Educating stakeholders on the business value score of their programs.

Ensure projects are closed upon completion (resources released, team celebrations and rewards are requested, lessons learned are conducted, and final status update is produced, etc.) Understand the closing process and recognition/rewards available to teams.

Helps in determining the optimal resourcing mix required to best achieve project operational and financial goals.
Financial Industry Domain Expertise

Leverage domain expertise in the banking and financial industry to understand industry-specific challenges, opportunities, and regulatory requirements, ensuring alignment with industry standards and best practices on our new offerings.

Business Analytics & Market Validation Expertise
Utilize strong analytical skills to interpret data and trends, providing actionable insights to drive business decisions.

If situation demands, lead market validation efforts, including conducting market research, analyzing market trends, and identifying opportunities for new offerings.

Subject Matter Knowledge and Risk Management

Demonstrates and applies a strong working knowledge of the major technologies that support project management including, but not limited to, Workflow tools (Gemini, JIRA, Smartsheet), and back-office ERP systems (SAP).

Demonstrates and maintains a high level of compliance and industry knowledge, including the trends that affect the financial services and insurance industries, our customers and Wolters Kluwer.

Interact with other Wolters Kluwer departments customers, alliance partners, and industry associations as needed to facilitate development and to manage risks for programs.

Other Duties

Possesses in-depth knowledge and understanding of the FCC products, services, processes, and technology supported across CIOx, and can recommend enhancements, solutions, or innovations.

Proven ability to apply knowledge and understanding through coaching, mentoring, and/or training.

Implements efforts required to successfully implement corporate strategies and ensure Program Managers effectively implement process improvements and participates in creating interdepartmental OpEx initiatives.

Performs other duties as assigned by the director or executive management.
Job Qualifications

Bachelor's degree in business or technical field (such as Computer Science, Management Information Systems, Business Management, Marketing, or related discipline).

Master's degree or equivalent preferred.

Experience:
6-9 years' experience managing multiple, large-scale, complex, cross-functional projects/programs such as software product development, product/service implementation or marketing. Experience in financial compliance, documents, and transaction processing, risk management as well as Wolters Kluwer products is highly desired

Required Skills:
Customer Focus

Excellent customer focus—dedicated to meeting the expectations and requirements of internal and external customers, acts with customers in mind, and establishes and maintains effective working relationships with customers.

Project Management

Proven knowledge of Project/Program Management principles/methodologies (e.g., waterfall and Agile) and the ability to coach and mentor less experienced program/project managers.

Proven process management skills—skilled at figuring out the processes necessary to get things done, knows how to organize people and activities, knows how to separate and combine tasks into efficient workflow.

Can recommend enhancements and present findings to executive stakeholders.

Proven planning skills—can work with cross-functional project teams to accurately scope out length and difficulty of milestones, break work down into tasks, develop schedules for multiple, inter-connected and non-related projects and teams, anticipate and adjust for problems and roadblocks, measure performance against goals across the program, and evaluate results.

Communication
Embrace and lead change.

Demonstrates ability to effectively cope with change and shift gears comfortably.; help their teams and executive stakeholders move efficiently through the change curve.

Excellent communication skills (verbal, written, and interpersonal) with team members, stakeholders, and customers—effective in a variety of informal and formal settings.

Able to clearly articulate complex concepts.
Excellent decision-making skills—can make quality decisions in a timely manner.
Excellent conflict resolution skills.
Demonstrates ability to thrive in a fast-paced, self-managing, team-based, dynamic environment.
Technical Understanding
Research functional and technical knowledge and programs needed to support the program.
Language
Proficiency in English required.

Other Knowledge, Skills, Abilities or Certifications:

Strong preference for a candidate with professional certification (PgMP, CMP or A-CSM) and active participation in professional societies such as a PMI chapter or desire to achieve certification(s) or equivalent experience.

Proficiency in a second language is a plus.

Excel in using Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint, PowerBI) and Adobe Acrobat to create effective project projections/forecasts and communications for executive stakeholders.

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