Technical Service Engineer

2 weeks ago


Hyderabad, Telangana, India Fujitsu Full time
  • Being part of a support team, it is essential that the candidate possesses knowledge of Linux, basic Shell Scripting, and Python.
  • Preference will be given to candidates with ServiceNow and basic MySQL knowledge.
  • Offering level 2 platform support for Extenda Retail Suite with a primary focus on deployment activities through a highly efficient automated system for managing, maintaining, delivering software, and provisioning environments.
  • Collaborating with level 3 platform support and developers to adopt a shift-left approach, aiming to increase the resolution rate of incidents at level 2. Supporting 2nd line activities related to:
    • Tills Management
    • Admin PC
    • POS Servers Management
    • CMDB Management
    • EFT - PED & EIP
    • Extenda CentralOffice management, etc.
  • Diagnosing applications and escalating incidents and issues to the L3 platform team when necessary.
  • Willingness to work in 24x7 shifts.
  • Serving as the bridge between the service desk (SD) and level 3 platform support/ developers.
  • Keeping the knowledge base (KB) updated with resolved incidents to ensure its accuracy.
  • Engaging in store opening and closing activities, with a preference for candidates experienced in the Retail POS domain.
  • Enhancing skills to automate and streamline routine tasks such as daily POS Servers health checks using Ansible and Python.
  • Designing workflows for package deployment using templates and scripts. Upgrading and installing VMs/physical machines, including DC virtual machines and store-level devices like tills, PCs, and servers.
  • Undergoing training to provide support for other Fujitsu retail solutions as needed.
  • Collaborating with diverse teams to comprehend technical change requirements and goals.
  • Formulating detailed implementation plans with tasks, schedules, and resource allocations for successful execution.
  • Coordinating with stakeholders to communicate change strategies and address any concerns or obstacles.
  • Monitoring the progress of implementations, identifying and resolving risks or issues proactively to minimize disruptions.
  • Offering assistance and advice to technical teams during change implementations, troubleshooting issues when required.
  • Documenting change processes, results, and insights for future enhancements and learning.
  • Conducting reviews post-implementation to assess the effectiveness of changes and pinpoint areas for enhancement. Demonstrating the right attitude and expertise will pave the way for growth into the role of an L3 Platform Engineer if suitable.


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