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Head Technical Support
2 weeks ago
Job Description :
- Having experience in managing support for various applications within a Banking environment. The applications involve deployments using Oracle, Linux/Unix, AWS, MSSql, WAS, and MQ.
- Possessing knowledge of networking, certificates, patching, upgrades, and security aspects related to application support and implementation
- Assisting in defining project scope and objectives, engaging all relevant stakeholders, and ensuring technical feasibility
- Assigning project tasks based on team members' strengths, skill sets, and experience levels
- Ensuring resource availability, proper allocation, and handling license and agreement renewals
- Managing stakeholders, vendors, and reporting to higher management when necessary
- Leading a team responsible for supporting various applications
- Being the primary interface with the customers for application support
- Providing regular performance reports on applications
- Proactively identifying, reporting, and resolving issues in a timely manner
- Ensuring strict compliance with guidelines and implementing measures
- Maintaining application disaster recovery and continuity
- Following audit and security compliance guidelines for all supported applications
- Managing audits/compliance of core applications and interacting with auditors
- Demonstrating strong Vendor Management Skills
- Monitoring all service desk tickets and ensuring timely closure
- Collaborating with vendors to resolve issues promptly
- Managing incident response and coordinating with different teams for change request implementations
- Updating technical documents, procedures, and resolving technical issues
- Optimizing application performance and mentoring teams for agile delivery
- Identifying talents, nurturing growth, and establishing and implementing processes
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