Head Technical Support

2 weeks ago


Mumbai, Maharashtra, India Qwazent Talent Solutions Full time

Job Description :

  • Having experience in managing support for various applications within a Banking environment. The applications involve deployments using Oracle, Linux/Unix, AWS, MSSql, WAS, and MQ.
  • Possessing knowledge of networking, certificates, patching, upgrades, and security aspects related to application support and implementation
  • Assisting in defining project scope and objectives, engaging all relevant stakeholders, and ensuring technical feasibility
  • Assigning project tasks based on team members' strengths, skill sets, and experience levels
  • Ensuring resource availability, proper allocation, and handling license and agreement renewals
  • Managing stakeholders, vendors, and reporting to higher management when necessary
  • Leading a team responsible for supporting various applications
  • Being the primary interface with the customers for application support
  • Providing regular performance reports on applications
  • Proactively identifying, reporting, and resolving issues in a timely manner
  • Ensuring strict compliance with guidelines and implementing measures
  • Maintaining application disaster recovery and continuity
  • Following audit and security compliance guidelines for all supported applications
  • Managing audits/compliance of core applications and interacting with auditors
  • Demonstrating strong Vendor Management Skills
  • Monitoring all service desk tickets and ensuring timely closure
  • Collaborating with vendors to resolve issues promptly
  • Managing incident response and coordinating with different teams for change request implementations
  • Updating technical documents, procedures, and resolving technical issues
  • Optimizing application performance and mentoring teams for agile delivery
  • Identifying talents, nurturing growth, and establishing and implementing processes


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