Specialist App/Prod Support

1 week ago


Hyderabad, Telangana, India AT&T Full time

Job Description

:Roles and Responsibilities:
• Communicate effectively with stakeholders and collaborate with cross-functional teams.
• Tier 1 application support provides initial response to alerts, alarms, and trouble tickets; perform morning health checks; take immediate known or documented actions to support and recover applications / jobs; as needed engage the next support level; follows AT&T incident management practices that includes Outage Calls, recovery participation and communication support; post incident RCA & other support meetings, supports changes and releases but does not deploy changes.
• Experience working in production support life-cycle processes for large organization.
• Proficient in Azure / Azure DevOps (CI/CD), Azure Active Directory & User Management, Azure Monitoring services, Azure Infrastructure services, Terraform, Azure Virtual machines Linux/Windows, Azure PAAS services (AKS, App Service, Batch, Functions, PaaS DBs, Web Apps, etc.) Azure Network knowledge, Azure compliance and security.
• Ability to implement system monitoring and security best practices for optimal performance and threat protection.
• Ability to set up systems for initiative-taking performance monitoring and application error tracking.
• Can investigate and resolve issues tied to application, infrastructure, or deployment pipelines.
• Tasked with creating and maintaining documentation related to infrastructure, deployment processes, and standard procedures.
• Able to implement backup and disaster recovery strategies for data protection and business continuity.
• Can implement cost-effective solutions and monitor consumption for resource optimization.
• Ability to identify and implement improvements in development and deployment processes for efficiency.
• Excellent communication and collaboration skills.Shift timing (if any): Morning & AfternoonLocation / Additional Location (if any): HyderabadOverall Experience: Overall Experience: 4 – 6 + experience performing Production Support for Mission Critical, high-performance applications. Additional information (if any): Willing to work in Shift Duties, Willingness to learn is especially important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, DevOps, AI, Full stack etc.Education Qualification: B.E in CSE/ITCertifications (if any specific): Azure Certifications

Weekly Hours:

40

Time Type:

Regular

Location:

Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



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