Lead Doctor
1 week ago
- Experience in the field for at least 2 years.
- MBBS qualification is required.
Overview of the Role:
The company is seeking a Process Leader to manage a team of 15 to 20 individuals. The primary goal is to ensure the team meets SLAs for Quality. The role involves collaborating with different departments and partners to address issues and obtain necessary support.
Key Responsibilities:
- Make decisions on claims efficiently within set timeframes.
- Provide medical training to claims staff as needed.
- Conduct internal training for new team members and skill advancement.
- Monitor team performance and maintain high customer service standards to ensure customer satisfaction.
- Track team performance metrics and identify areas for improvement.
- Act as a backup for assistant managers when required.
- Meet annual targets and uphold quality standards as per SLAs.
- Contribute to process improvement initiatives and ensure compliance with ISO 9001.
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