Apply in 3 Minutes: RESOLUTION SPECIALIST, CONTACT CENTER

1 week ago


Delhi, Delhi, India Walmart Global Tech Full time

  • Job Title – RESOLUTION SPECIALIST, CONTACT CENTER
  • Position Level – K
  • Work Location – Bangalore 10 months – 3 Years of relevant customer service experience
  • Shift : Night Shift ( Permanent )
Resume shortlisted candidates will be invited for the Face to Face Interview discussion on 1st June 2024 @Bangalore Office.

Please share your resumes to * * to the better response.

Job Summary

You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts.

What you'll do


As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues.


Resolution Specialists must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.

To exceed our customers' needs, our associates must be punctual, reliable, problem solver, act with integrity and be dedicated to making a difference.

What you'll bring

  • 10 months – 3 Years of relevant customer service experience Excellent written and verbal communication skills with the ability to effectively articulate information to customers Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience

The Requirements:

  • In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.
  • Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
  • Strong active listening skills to understand customer needs and provide appropriate solutions
  • Utilize various software systems and tools to accurately document and track customer interaction
  • Ability to multitask and navigate through multiple software systems simultaneously
  • Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner
  • Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores
  • Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors
  • Demonstrated ability to work in a fastpaced, dynamic environment with a strong attention to detail
  • Exceptional problemsolving and decisionmaking skills to handle customer concerns and find suitable resolutions
  • Must type a minimum of 25 WPM
  • Proficient with Microsoft Office programs (Outlook, Word, Excel)
  • Proficient in using soft phones (good to have)
  • Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.
  • Weekly Off will be provided inline with company policy
  • Should be able to work during public holidays as per business needs
  • Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
  • Any graduation

Additional Comments:
At Walmart we are always "Happy to Help"

The Walmart Contact Center specializes in providing best-in-class service to associates and candidates via phone and chat. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment.

We Invest in You


At Walmart, we focus on the growth and development of our associates We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.

We are looking for career-minded, associate-centric individuals who are experienced in providing best-in-class customer service.

Benefits:
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice.

We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them.

That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.



  • Delhi, Delhi, India Walmart Global Tech Full time

    Job Title: RESOLUTION SPECIALIST, CONTACT CENTERPosition Level: KWork Location: BangaloreExperience: 10 months - 3 Years of relevant customer service experienceShift: Night Shift (Permanent)Job Summary:You play a crucial role in creating a customer-centric environment. Your decisions drive results, inspire commitment, and foster strong relationships. Be...


  • Delhi, Delhi, India Walmart Global Tech Full time

    Job Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting...


  • Delhi, Delhi, India Walmart Global Tech Full time

    Job Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreJob SummaryYou make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting...


  • Delhi, Delhi, India Walmart Global Tech India Full time

    Job Description | Job Title – RESOLUTION SPECIALIST, CONTACT CENTERPosition Level – KWork Location – BangaloreWalk In - June 8th 2024 Saturday OnlyLocation - Walmart Global Tech,Pardhanani Wilshire II ( PW II ), Cessna Business Park, Kaverappa Layout, Kadubeesanahalli, Bengaluru, Karnataka 560103Note - Kindly write HR Reference : Sanjay Kumar in the...

  • Contact Center Sr.

    1 week ago


    Delhi, Delhi, India Advanced Hair Studio Full time

    2. Contact Center Sr. / ExecutivePosition : Contact Center Sr. / ExecutiveGender : AnyNo. of Posts : 2 Main Job Tasks and Responsibilities: Follows up with customer via telephone or email following initial first sales contact and schedule appointments.Provide information to callers about company services and products.Manage inquiries and record the requests...


  • Delhi, Delhi, India Exasoft Full time

    We are hiring for one of our IT services and IT Consulting client in Singapore.Roles :Support day-to-day IT operations – production issue resolution.Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.Analyze issue raised by users or reported by monitoring system.Perform impact analysis and...


  • Delhi, Delhi, India Leuwint Technologies Full time

    Job Description : We are seeking a Contact Centre Support Specialist with extensive experience in IT, particularly focusing on Contact Centre applications within the banking/financial services sector. The ideal candidate will have a strong background in Avaya Contact Centre solutions and possess in-depth knowledge of 3-tier architecture applications. -...


  • Delhi, Delhi, India NextGen Consulting - NGC Corporate Resolution Private Limited Full time

    Company DescriptionNextGen Consulting - NGC Corporate Resolution Private Limited is a consulting firm located in Noida. Our mission is to empower rapid growth of companies, mostly in the MSME segment, through innovative business strategies, improved financial compliance and controls, risk management, and complete financial solutions. We collaborate with...


  • Delhi, Delhi, India TLC DigiTech Pvt. Ltd. Full time

    Company ProfileTLC DigiTech Pvt. Ltd. is an innovative, marketing-oriented, design-led organization, uniquely providing a complete suite of solutions across digital, tech and services. Set up over 20 years ago, we have a pan India presence and regional presence in Middle East and Africa. With our corporate office in New Delhi, we have a team strength of 500...


  • Delhi, Delhi, India Gera & Associates Full time

    The perfect candidate will be a qualified architect with comprehensive knowledge from Design Preparation to Working Drawings. The ideal candidate must have a deep understanding of all project phases and skillfully communicate with relevant parties to ensure timely project delivery. Moreover, the candidate should perform regular quality checks to guarantee...

  • SEO Executive

    1 week ago


    Delhi, Delhi, India Minutes Studio Full time

    Company Overview:Minutes Studio is a leading player in the computer games industry, committed to creating engaging and innovative gaming experiences. Our cuttingedge technology and talent ensure that we remain at the forefront of the industry.Role and Responsibilities: Updating existing content to include more keywords Improving and optimizing onsite SEO,...


  • Delhi, Delhi, India Thryve Full time

    Please apply here : Thryve.EarthWe are building a tech-enabled platform to seed and develop an order of magnitude more nature based carbon projects, delivering significant GHG positive outcomes and co-benefits in the long run. Our team comprises carbon specialists, scientists, product leaders, engineers, and business professionals. United by our love for...


  • Delhi, Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...


  • Delhi, Delhi, India Advanced Hair Studio India Full time

    Gender- : Any- Noof Posts- : 2- Experience- : 5+Main Job Tasks and Responsibilities:Provide information to callers about company services and products.Manage inquiries and record the requests in given forms, software and web portals (training will be provided for software data entry and web portal data entry).Manage inquiry sheets in given forms/formats and...


  • Delhi, Delhi, India Taylor & Francis Group Full time

    Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content...


  • Delhi, Delhi, India Superior Virtual Solutions, LLC Full time

    Job DescriptionSuperior Virtual Solutions, LLC is currently seeking 10 agents for Quality Assurance Specialists.Provide feedback on the quality of customer service and care provided by various companies We arerecruiting exceptional independent contractors to provide their insight while working from home. This is a part-time opportunityYou will be contacting...


  • Delhi, Delhi, India Apeejay Education Full time

    Head - Admissions (Schools), Apeejay Education, Apeejay Stya GroupAbout us:The Apeejay Education Society, established by the leading Industrial House of Apeejay Stya in the year 1967, has built a rich heritage of nearly four and half decades in the field of quality education through a family of 29 institutions, i.e. 13 schools and 16 institutions of higher...


  • Delhi, Delhi, India Conran Design Mumbai Full time

    Job Description: Director - DesignDEPARTMENT:CreativePRIMARY LOCATION:MumbaiJOB SUMMARY:As a key member of our dynamic creative studio, you will join the talented team to produce high-quality work that challenges our clients. Your role involves guiding the team in delivering creative solutions across projects, fostering strong client relationships, and...


  • Delhi, Delhi, India Collective Newsroom Full time

    Job descriptionProduce and present day-to-day content, live and recorded, for BBC News Telugu based in Delhi.Involves originating and producing stories which may include scripting, editing, filming and presenting content and generating exciting ideas on a variety of formats including explainers, shorts, interviews and features.May have to adapt on air to...


  • Delhi, Delhi, India Government Medical center Full time

    Crystal Solutions Ltd is a Leading International Recruitment Service provider for more than 30 years. We are hiring Podiatric Physician/Doctor of Podiatric medicine for Government Medical Center in Qatar. Details of the requirement is as stated belowDesignation: Podiatric PhysicianExperience: 3 Yrs post highest Qualification in Podiatric MedicineEducation:...