Infrastructure Operations Co-Ordinator

1 week ago

India IQ-EQ Full time

Job Description

As a result of continued growth, we have a fantastic opportunity for an Infrastructure Coordinator to join our global team, to provide administrative support to the Infrastructure team, assisting with key tasks, workstreams, and projects associated with the execution and delivery of our Infrastructure roadmap.

Enterprise Technology are responsible for the lifecycle management of the mission critical platforms that underpin our highly demanding products, platforms, and services. To support direction and growth, the team requires a breadth and depth of skills and experience to respond to the demands of a growing business whilst maintaining availability of our core systems.

The candidate will need to be highly organised, tech savvy, and possess excellent interpersonal skills. This role will bring together both the Group Infrastructure, Core Operations, and Regional IT teams to ensure that all actions associated with BAU and Change activities are delivered on time and on budget.

You will support important BAU and Change projects from ideation to delivery, ensuring that our teams have the information, resources, documentation, and direction to execute and deliver.

Your role will involve administering and allocating resources, maintaining resource schedules, supporting Infrastructure Engineers by scheduling meetings, taking actions, and following up to ensure deadlines are met.

In addition, you will maintain Infrastructure roadmaps, project plans, and coordinate with teams across the business (Core Operations, Regional IT, and Digital & Development) helping to monitor agreed milestones, budgets, and resources.

Finally, experience of assisting with gathering requirements, defining project scope, and identifying key deliverables, goals, and success criteria, with the Project Managers and Change Resources would be essential.

Tasks(what does the role do on a day-to-day basis)

Project, Workstream, and Task scheduling Allocating resources, reprioritising work, and maintaining resource schedules Chairing internal delivery meetings, taking key actions, driving to successful outcome and delivery Maintenance of Project plans, Roadmaps, Risks and Issues logs Stakeholder engagement and coordination with various technical and business teams across the organisation Monitor agreed milestones, budgets, and resources Gathering requirements, defining project scope, and identifying key deliverables, goals, and success criteria, with key stakeholders Ensuring demand management for up coming projects and BAU work with technology teams and the business

Working with the Head of Enterprise Technology as appropriate on open projects and working with external parties as appropriate

Key competencies for position and level

Action oriented Collaborates Communicates effectively Manages complexity Customer focus Global perspective Tech savvy Instils trust Drives vision and purpose Optimizes work processes

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