French Language Specialist

7 days ago


Chennai, Tamil Nadu, India Tech Mahindra Full time
We are looking for immediate joiner.

Key Responsibilities:

  • Provide highquality customer service to Frenchspeaking clients through phone, email, and chat.
  • Assist in resolving customer issues promptly and efficiently.
  • Collaborate with internal teams to ensure smooth communication and problemsolving.
  • Maintain uptodate knowledge of company products, services, and policies.
  • Document customer interactions and feedback in our CRM system.
  • Participate in training and development sessions to continuously improve language and professional skills.

Qualifications:

  • Language Proficiency: B2 or C1 level in French, with certification from a recognized institution.
  • Experience: Proven experience in reading, writing, and speaking French in a professional setting.
  • Communication Skills: Excellent verbal and written communication skills in both French and English.
  • Flexibility: Willingness and ability to work night shifts.
  • Customer Service: Strong customer service skills with a focus on empathy and patience.
  • Technology: Proficiency in using CRM software and Microsoft Office Suite.

Preferred Skills:

  • Previous experience in a customer support or language specialist role.
  • Familiarity with the cultural nuances and regional variations of the French language.
  • Ability to work independently and as part of a team.


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