Assisted Sales Manager

2 weeks ago

Delhi, Delhi, India Times Internet Full time
At Times Internet, we build premium digital products that simplify and enhance the everyday lives of people.

We are Indias largest digital products company with a presence in a wide range of categories across news, entertainment, marketplaces, and transactions.

Many of our products are market leaders & iconic brands in their own right.

TOI, ET, Indiatimes, NBT, ET Money, TechGig, and Cricbuzz, among others, are products that bring you closer to your interests and aspirations.

We are excited by new possibilities and look forward to bringing new products, ideas, and technologies that help people make the most of every day.

Build a career of purpose & passion with Times Internet.

Website :

Unit Details:
Times Prime ( Indias first comprehensive digital membership service for premium content and exclusive member benefits.

The new offering from Times Internet, the digital venture of Indias largest media and entertainment group, aims to not only simplify but also elevate every aspect of your life.

As a member of Times Prime you gain access to a wide range of premium content across categories including news, entertainment, lifestyle and more.

In addition, we bring to you a full spectrum of privileges and member benefits, specially curated to deliver superior user experience and unmatched value to our subscribers.

Explore the best events and experiences in town and enjoy special discounts from our partner brands

Department:
About Financial services vertical


At the Financial services business, we intend to build a comprehensive bouquet of financial products to monetise the large spectrum of customer base of Times Group.

In order to achieve this, we plan to foray into products like co-branded credit cards, marketplace for proprietary cards, Loan products etc.

We intend to achieve a north star metrics of becoming a preferential platform for all financial needs of a customer

Role:
Assisted Sales Manager - Fintech Product

Location:
Gurgaon

Job Summary:


We are seeking a passionate and results-oriented Assisted Sales Manager to join our team in supporting potential users of our innovative fintech product.

This product caters to high-net-worth individuals who value cutting-edge financial solutions and personalized service.

"In this role, you will play a critical role in converting customers who have abandoned their application journey by guiding them through the process and highlighting the product's value.

You will also leverage your communication skills to convert potential users from a provided database, ensuring a comprehensive approach to user acquisition.


Roles & Responsibilities:
Proactively reach out to potential users who have dropped off during the application process for our fintech product.
Identify the reasons why applicants abandoned the application and address any concerns or roadblocks they may have encountered.
Develop a deep understanding of the product's features and benefits.
Clearly explain the product's value proposition and tailor the conversation to each applicant's unique financial needs and goals.
Provide exceptional customer service, fostering trust and building rapport with potential users.
Guide applicants through the remaining application steps, ensuring a smooth and positive experience.
Track and analyze conversion rates and identify areas for improvement in the application process.

Minimum Qualifications Required:
Minimum of 3-5 years of experience in customer service or account management, preferably within the financial services industry.
Proven track record of exceeding customer satisfaction goals and resolving issues effectively.
Excellent communication and interpersonal skills, with the ability to build rapport and connect with a diverse clientele.
Strong active listening skills and the ability to identify and address customer concerns.
Ability to work independently while also collaborating effectively with internal teams.
Comfortable using a variety of communication channels (phone, email, chat) to connect with potential users. as well as proficient in CRM software and able to independently set up and manage workflows for outreach activities.
A genuine passion for providing exceptional service and exceeding expectations.

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