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Technical Support Engineer- L2, India
3 months ago
:
Work with customers to troubleshoot and resolve complex software issues. Focus on code-related areas.
Reproduce issues, replicating customer environments as neededDocument issues and contribute to our internal team documentationCollaborate with Engineering as needed to provide solutionsProvide Root Cause Analysis when requestedAnalyze performance questions that may arise along the data path (including networks) for deployments that may be in the cloud or on-premisesProvide technical expertise during testing, deployment, and upgrading of Redis softwareManage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and SalesServe as the customer advocate for timely resolution of issues and handling escalations, while helping customers realize and maximize the value of their Redis subscriptionParticipate in new product development, customer training, and other support-related activitiesWhat will you need to have?Bachelor of Science in Computer SciencePrior experience in Software Development that you will leverage to help resolve tickets mainly related to Redis modules and Redis client librariesExperience in customer facing roles such as support or customer successStrong technical background with excellent problem solving and multi-tasking skillsExpert working knowledge in Linux/Unix and networking (TCP/IP)Proficiency in communication and presentation, both written and verbal (in English)High availability and commitment to customers at any timeBachelor of Science in Computer Science or Information SystemsExtra great if you have:
Masters degree in computer scienceExperience with NoSQL databases (especially Redis)Experience working in both cloud-based and on-premise service and technology environment, including clustersExperience working with container orchestration environments, such as Kubernetes#LI-HG1 #LI-Remote #LI-DNIAs a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners.
Redis is committed to a diverse and inclusive work environment where all employees differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work.
Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.
We strive to create a workplace where every voice is heard, and every idea is respected.