Senior Support Engineer

2 weeks ago

Bengaluru, Karnataka, India Oracle Full time
This is a requirement for Oracle Financial Services Finergy division.

We are a part of Oracle Financial Services Global Business Unit (FSGBU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better.

We are looking for Technical Support Lead (Application Support) with experience in DevOps at Oracle Financial Software Services Inc at Mumbai/Pune/Bangalore/Chennai.

Experience in Selenium, Cucumber, AppDynamics & Splunk tool is preferable & Hands-on Scripting experience (Python/ Shell /PowerShell) in Unix/Linux platform is desiredJob description displayed in the job postingAn experienced consulting professional who has a broad understanding of solutions, industry standard methodologies, multiple business processes or technology designs within a product/technology family.

Operates independently to provide quality work products to an engagement.

Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.

Applies Oracle methodology, company procedures, and leading practices.

Responsibilities displayed in the job postingSenior technical lead to provide L2 production support & Test automation for critical shared services platforms.

Individual will work closely with the application development teams and infrastructure support groups to ensure systems are highly available.

  • Identifying and Selecting Automation Test Cases
  • Designing and Documenting the Automation Test Strategy
  • Creating an Automation Test Plan
  • Configuring Selenium Test Environment (STE)
  • Implementing an Automation Framework
  • Creating, Enhancing, Debugging, and Running Test Cases
  • Monitoring the Defect Management Process
  • Managing Changes and Executing Regression Tests
  • Managing CI/CD integration and execution
  • Maintains and supports moderately complex applications and their operating environments.
  • Performs complex fixImplementing as an authority in one or more applications.
  • Works to ensure appropriate monitoring and alerting setup.
  • Leads root cause analysis and problem management for complex problems to address underlying technical issues.
  • Collaborates with business and application development team members.
  • Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
  • Monitors changes to applications and their operating environment. Analyzes any complex issues.
  • Recommends technical solutions on application problems.
  • Reviews and develops updates of contingency documentation and processes.
  • Performs periodic tests of disaster recovery processes.
  • Reviews and analyzes product migrations through all systems environments.
  • May review and implement Organisational Changesolve scripts.
  • Leads major incident management calls for resolution of high priority incidents.
  • May mentor or provide guidance for junior team members.
  • Contributes to the achievement of area objectives.
Bachelor's degree in computer science or a related team, or equivalent work experience required; advanced degree is beneficial. 6-8 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plusKnowledge of distributed Java RMDBS, noSQL database experienceStrong oral and written communication


years of technical support and/or development backgroundCareer Level - IC2Diversity and Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.

Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.

We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.

We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.

to perform crucial job functions.
That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

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