Senior Support IT Engineer

1 week ago

Bengaluru, Karnataka, India Okta, Inc. Full time
Get to know OktaOkta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app.

Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences.

We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

Come join our growing team to deliver amazing technology support experiences that fuel the vision of Dynamic Work for our employees.

Technology experience is the guiding force of our work and our Business Technology Senior Support Engineer will help ensure we are providing world class technology support for our employees and our spaces.

In this role, you will be responsible for speedy issue resolution for employee IT issues, proactive improvements, and have a strong customer first mindset.

You will be part of a globally distributed remote and onsite support team that provides IT "concierge" support for our employees, as well as escalating high-priority concerns and incidents.

Support Engineers connect our internal customers to the help they need, assisting with troubleshooting support via Slack, Zoom, or EmailYou will also share knowledge with our employees, helping them to use technology to power their productivity.

You will have a security first mindset and let policies guide how you work with our customers.

You will be a strong advocate for our employees, learning and understanding their technology challenges and championing change with our technology solutions that makes it easier to get our best work done.

Our team is helping to transform the future of work, which isn't easy but is tremendously fun and rewarding. We work on challenging problems, are data driven, and always focus on the employee experience.

A successful senior support engineer must have a strong understanding and demonstrated ability to resolve problems with common internet and SaaS applications (browsers, Slack, Google Workspace, Office, Okta), hardware (Apple/Windows), mobile phones and devices, networks and operating systems.

The ideal candidate will also have great attention to detail and will be comfortable working independently in a fast-paced environment.

Our goal is to make sure that our customers have an amazing technology experience and that they have everything they need to be successful.


What you will do:
Provide a first-class customer experience to internal Okta employees and contractors seeking support.

Strive to resolve all employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environment.

Connect with employees via Slack and Zoom to provide real time troubleshooting support, along with providing a superior transfer of support experience as needed.

Strong focus towards developing technical skills and knowledge in order to deliver resolution through first contact.
Identify opportunities for improvement for internal processes to enable success across our team.
Support key Employee Lifecycle processes (onboarding and off-boarding) and support provisioning and de-provisioning of applications.
Strong demonstrated written and verbal communication skills. Ability to communicate policies and technical processes with customers of all levels.

Actively contributes to team knowledge by documenting newly found solutions for common issues and proactively shares information with the team.

Use ServiceNow to manage support requests and incident tickets daily.
What you bring

:5+ year supporting internal or external customers in an IT Service Desk environment5+ years experience supporting Mac and Windows devicesProficient in troubleshooting Windows and Mac platforms, leveraging their expertise in Jamf and Intune.

Hands-on experience in deploying and managing Jamf Pro for macOS and iOS devices, including integrating it with other IT systems.5+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems3+ years supporting video conferencing systems preferableHaving an ITIL and security first mindset and can contribute positively to the team's success.

Proficiency in scripting languages such as Bash or Python for automation tasks related to Jamf is highly desirable (not mandate, but good to have).The candidate should also demonstrate strong problem-solving skills and the ability to work independently and collaboratively within a team environment.

Experience supporting high priority escalations and high-pressure situationsStrong ability to prioritize multiple tasks to ensure support for your customers and teamAdditional skills or certifications a plus:Okta Google Suite JAMFWorkspace OneOktaServiceNowAtlassian SuiteGoogle SuiteSlack SalesforceWhat you can look forward to as an Full-Time Okta employeeAmazing BenefitsMaking Social ImpactFostering Diversity, Equity, Inclusion and Belonging at OktaOkta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.

Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live.

Find your place at Okta today .

  • Senior Mechanical Engineer

    1 week ago

    Bengaluru, Karnataka, India Abha Engineer Full time

    We are looking for a Senior Mechanical EngineerRoles are described below.Manpower Planning.Preparing of Project Cost.Schedule wise work execution.As Drawing & quality work execution.Client & Third Party Manage.Working Team Manage & Review.Reporting to Management.ROB & FOB Fabrication & Erection Work Knowledge.

  • Senior Linux System Administrator/Engineer

    1 week ago

    Bengaluru, Karnataka, India IT Full time

    Senior Linux Systems Administrator/Engineer.Location : Bangalore.Years of Experience : 8 yrs.Detailed Job Description: We are looking for a Senior Linux Systems Administrator/Engineer with over 8 years of experience in Red Hat Linux administration to join our team in Bangalore. The ideal candidate will have a strong background in Linux system administration,...

  • Zeotap - Senior Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India zeotap Full time

    Apply for Zeotap Senior Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 5 - 9 Year of Experience on

  • Zeotap - Senior Technical Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India zeotap Full time

    Apply for Zeotap Senior Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 5 - 9 Year of Experience on

  • Zeotap - Senior Technical Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India zeotap Full time

    Apply for Zeotap Senior Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 5 - 9 Year of Experience on

  • Senior Support IT Engineer

    1 week ago

    Bengaluru, Karnataka, India Okta, Inc. Full time

    Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Senior IT Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Okta, Inc. Full time

    Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Senior Backend Engineer

    1 week ago

    Bengaluru, Karnataka, India Connectio IT Pvt Ltd Full time

    Key Skills : Python, Azure, Google Cloud/AWS. Role & Responsibilities :- Design, implement, and maintain scalable and robust backend services, APIs, and databases. Collaborate closely with cross-functional teams (frontend engineers, product managers, and designers) to understand product requirements and translate them into technical specifications. Provide...

  • Senior Software Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Applied Materials Full time

    Title: Senior Software Support EngineerLocation: BangaloreRoles and Responsibilities:As a lead/senior software support engineer, your primary responsibility will be to resolve software issues reported from current product install base. You will be part of a cross functional team which will be responsible for successful deployment of software at customer...

  • Senior Software Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Applied Materials Full time

    Title: Senior Software Support Engineer Location: Bangalore Roles and Responsibilities: As a lead/senior software support engineer, your primary responsibility will be to resolve software issues reported from current product install base. You will be part of a cross functional team which will be responsible for successful deployment of software...

  • Senior Product Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Scrut Automation Full time

    About the Job,The Senior Product Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...

  • Senior Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Scrut Automation Full time

    About the Job, The Senior Technical Support Engineer is the customer champion, providing expert technical guidance and resolution for intricate issues. They leverage deep product knowledge to diagnose and solve complex problems, while also serving as a critical partner in identifying and implementing customer-driven enhancements. This role thrives on both...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Brandmuscle Full time

    Brandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media and...

  • Senior Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world's biggest challenges. ...

  • Senior Technical Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world's biggest challenges.Our...

  • Senior IT Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Bee Talent Solutions Full time

    In this role, you will be responsible for speedy issue resolution for employee IT issues, proactive improvements, and have a strong customer-first mindset.You will have a security-first mindset and let policies guide how you work with our customers. You will be a strong advocate for our employees, learning and understanding their technology challenges and...

  • Senior Engineer

    1 week ago

    Bengaluru, Karnataka, India Akshaya IT Business Solutions Full time

    Job Description : We are looking for senior engineers who can develop microservices-based enterprise applications using the java j2ee stack.Also, development of portals which would be used by customer care, end users, customer representatives, etc. We are looking for you if your answer to the following question is yes Responsibilities : Develop (code) as...

  • Senior IT Support Engineer

    1 week ago

    Bengaluru, Karnataka, India CloudifyOps Pvt .Ltd Full time

    Job DescriptionCloudifyOps is a Cloud-DNA technology firm enabling businesses to maximize profitability, become more agile and innovative through our comprehensive portfolio of Cloud transformation, DevOps consulting and Managed IT Services. We are driven by passion to deliver extraordinary value for our customers. We assure to deliver reduced TCO, greater...

  • Senior EDI Implementation Engineer

    1 week ago

    Bengaluru, Karnataka, India BRISKWIN IT SOLUTIONS PRIVATE LIMITED Full time

    Position: EDI Sr Implementation engineerLocation: BangaloreExperience: 6 to 8 YearsJob Description:The Position:We looking for a Senior Implementation Engineer to join our Professional Services team to provide implementation and consulting services to our customers. Ideal candidates possess must possess good knowledge on working with EDI/B2B integration...

  • Senior Product Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Dialpad, Inc. Full time

    About DialpadWork BeautifullyDialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings...