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Senior Quality Assurance Manager
3 months ago
We are looking for an experienced QA Manager to lead and drive QA practices for our esteemed client in Bangalore.
In this role, you will be the liaison within your company onshore and offshore teams as well as with the client on an operational and technical level.
You will also work with 3rd parties that the client will need to integrate their systems.Characteristics
Exceptional people management skills
Strong technical aptitude and experience with conveying and prioritizing requirements/stories with a developer team
Comfortable operating within cross-functional teams (Pre-sales, Product, Engineering, Marketing, Account Management and Business Development).
Anticipate and manage change effectively as well as the ability to create and constantly think through an alternative scope, delivery timelines, and resourcing scenarios.
Experience managing a high volume of activity, and a large number of projects, in a fast-paced growing organization.Flexible to move between project management methodologies depending on client goals.
Positive and clear communication style.
Ability to manage escalations effectively
Deals well with ambiguous/undefined problems and have the ability to think abstractly.
Responsibilities
Handle diverse team of Quality Assurance specialists.
Assist continuous professional plans of QA team members.
Help in resource allocation and estimation efforts and delegate duties for routine activities.
Document and follow-through issues determined for prompt resolution.
Stay available after hours for production, installation, or customer support.
Assist QA environment team for quality and availability of QA test environment for each project.
Enhance QA methodology for test and defect management and tools supporting processes.
Maintain defect triage process and continuous defect review in a software organization.
Track customer facing issues in the customer support tracking tool.
Escalate unresolved issues for suitable customer support levels.
Offer continuous improvement by assessing customer issues for root cause and future prevention.
Investigate and explore upcoming new technologies and suggest for enhancements.
Handle vendor relationships to deliver services.
Conduct test and demos and inspect to certify product readiness for quality gates.
Ensure and record requirements coverage by verification.
Qualifications
4+ years of QA Lead / Associate Manager/equivalent experience in an agile software product development or service delivery environment.
Any certifications in project management is a huge plus
Experience with resource allocation management with multiple projects and deadlines
Experience with Project Management & Development tools such as JIRA, Microsoft Projects, Asana, Basecamp, Zenhub, Github, etc.
Some working knowledge or specific expertise in e-commerce platforms like Magento, Oracle, Kibo Commerce, Spree, Hybris, and others, frameworks such as Meteor, , React, and GraphQL, and cloud technologies like Docker and Kubernetes.
Ability to work independently, communicating across multiple time zones.