Contact Centre Domain Expert
2 weeks ago
At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.
So, what's the role all about?
We are seeking a skilled and experienced Contact Center Developer with expertise in routing and Java programming to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on routing functionality. Your role will involve designing and implementing robust and scalable routing solutions, ensuring efficient call flows and optimal customer experiences. You will collaborate closely with cross-functional teams, including software developers, system architects, and contact center managers, to deliver cutting-edge solutions that enhance our contact center operations.
How will you make an impact?
Develop, enhance, and maintain contact center applications with an emphasis on routing functionality. Design, implement, and optimize routing algorithms to ensure efficient and effective call flows. Perform system analysis, troubleshooting, and debugging to identify and resolve routing-related issues. Conduct regular performance monitoring and optimization of routing strategies to ensure optimal customer experiences. Maintain documentation, including technical specifications, system designs, and user manuals. Stay up-to-date with industry trends and emerging technologies in contact center routing and Java development, and apply them to enhance our systems. Participate in code reviews and provide constructive feedback to ensure high-quality code standards. Deliver high quality, sustainable, maintainable code Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus Work as a member of an agile team responsible for product development and delivery Adhere to agile development principles while following and improving all aspects of the scrum process Follow established department procedures, policies, and processes. Adheres to the company Code of Ethics and CXone policies and procedures. Excellent English and experience in working in international teams are required.Have you got what it takes?
BS or MS in Computer Science or related degree 12+ years' experience in software development Strong knowledge of Java, Scala, Akka & more. Strong knowledge of working and developing Microservices. Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes) Some knowledge of .net or C# experience is preferred. Extensive experience refactoring code and developing solutions with a minimum risk of regression Experience with Continuous Integration workflow and tooling (i.e. JIRA, Bamboo, Bitbucket)What's in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr
Enjoy NICE-FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 3801
Reporting into: Tech Manager
Role Type: Individual Contributor
-
Pune, Maharashtra, India Vsynergize AI Full timePosition Title: Business Development Manager - AI Contact CentreJob Description :The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients, understanding their...
-
Pune, Maharashtra, India Vsynergize AI Full timePosition Title: Business Development Manager - AI Contact Centre Job Description : The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients, understanding...
-
Pune, Maharashtra, India DBS Bank Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
-
Data Domain Expert
2 weeks ago
Pune, Maharashtra, India AkzoNobel Full timeDate:Apr 13, 2023Location: Pune, INCompany:AkzoNobelWe've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is...
-
Pune, Maharashtra, India DBS Bank Full timeBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Data Domain Expert
2 weeks ago
Pune, Maharashtra, India AkzoNobel Full timeDate:May 29, 2024Location: Pune, INCompany:AkzoNobelAbout AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than...
-
Data Domain Expert
2 weeks ago
Pune, Maharashtra, India AkzoNobel Full timeAbout AkzoNobelSince , we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than countries and use our expertise to sustain and...
-
Data Domain Expert
4 weeks ago
Pune, Maharashtra, India AkzoNobel Full timeAbout AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain...
-
Data Domain Expert
1 month ago
Pune, Maharashtra, India AkzoNobel Full timeAbout AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain...
-
Data Domain Expert
1 month ago
Pune, Maharashtra, India AkzoNobel Full timeAbout AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain...
-
Data Domain Expert
2 weeks ago
Pune, Maharashtra, India AkzoNobel Full timeAbout AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain...
-
Data Domain Expert
4 weeks ago
Pune, Maharashtra, India AkzoNobel Full timeAbout AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain...
-
Contact Center Executive
2 weeks ago
Pune, Maharashtra, India Ethiqual Global Pvt Ltd Full timeDesignation - Contact Centre ExecutiveLocation- PunePayroll- Ethiqual GlobalSalary range - 2,40,000/- to 2,60,000/- CTC.EligibilityFluent verbal and written communication skillsProficient MS Office Skills focussing on letter writing, document formatting, excel data entry& pivots.The ability to think critically and find appropriate solutions is essential....
-
Pune, Maharashtra, India DBS Bank Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
-
Credit Risk Domain Expert
2 weeks ago
Pune, Maharashtra, India SAS Full timeCredit Risk Domain Expert - Development Job Locations IN-Pune Requisition ID Job Category Research and Development Travel Requirements None Product Development: Collaborate on the development of SAS Solution for Regulatory Capital. Assess the impact of new regulations (Basel 4, CRR3) on the existing solution. Develop regulatory capital...
-
Domain Lead
2 weeks ago
Pune, Maharashtra, India Tata Technologies Full timeDesignation :Sr. Analyst - CAE NVH Education :BE//ME/ Experience :7-10 Years Loc: Pune Tool skillset- Ansa, Nastran , Optistuct, MetaPost Domain - Interior Trims, IP & Console •Proficient in FE modelling, connection & integration of Pillar trims, IP & Console CAE Models using Ansa •Expert in debug, analysis for all the interior analysis using...
-
Iam Forgerock Expert
2 weeks ago
Pune, Maharashtra, India Michelin Full timeIAM ForgeRock ExpertKEY EXPECTED ACHIEVEMENTS The road map of the expertise domain is created and communicated to stakeholders. The standards and Framework are:Built Deployed Supported Checking actions and capitalization of good practices are realized. Build and monitor the Obsolescence treatment plan of the expertise domain. Provide necessary assistance to...
-
Amdocs Mec Expert
2 weeks ago
Pune, Maharashtra, India Vodafone Full timeDescription:Role purpose:The Enterprise IT Domain Delivery department caters to IT/IS needs of vertical business units in Vodafone Group Enterprise that include Vodafone Global Enterprise, Vodafone Carrier Services, Machine-to-Machine / Internet of Things, and Cloud & Hosting Services, each with their own portfolio of products and services, and relevant...
-
Domain Architect
2 weeks ago
Pune, Maharashtra, India Wipro Limited Full timePune, India GSHRole PurposeDo- _Creates enterprise wide business/ domain architecture deliverables (enabling, diagnostic and actionable) focused on the target audience and its issues and opportunities_- _Look for opportunities to use high-level business and operating models (business capability and value chain), combined with or relating to business, people,...
-
Domain Architect
2 weeks ago
Pune, Maharashtra, India Wipro Limited Full timePune, India GSHRole PurposeDo- _Creates enterprise wide business/ domain architecture deliverables (enabling, diagnostic and actionable) focused on the target audience and its issues and opportunities_- _Look for opportunities to use high-level business and operating models (business capability and value chain), combined with or relating to business, people,...
