Jr Customer Service Executive

1 week ago


Pune, Maharashtra, India Tata Communications Full time

Job Family Descriptor

Roles and Responsibilities:

  • RBI Compliance Activities:
  • Coordinate Vulnerability Assessment and Penetration Testing (VAPT) scans and track mitigation efforts.
  • Assist in failover testing and restoration drills to ensure business continuity.
  • Monitor and ensure compliance with backup procedures and policies.
  • Administer user access and role compliance to maintain data security.
  • Firewall Rule Review:
  • Collaborate with the Network team to review and verify firewall rules for optimal security.
  • Asset Management Validation and Reconciliation:
  • Conduct regular audits to validate and reconcile IT assets, including hardware and software.
  • Monitor EndofLife (EOL) and EndofSupport (EOS) status of assets to ensure timely replacements.
  • Track software licenses and compliance.
  • SLA Management:
  • Monitor Service Level Agreements (SLAs) to ensure that IT services are delivered as per agreedupon standards.
  • Assist in resolving any SLA breaches or escalations.
  • Documentation and Reporting:
  • Maintain detailed records of compliance activities, reports, and findings.
  • Prepare regular status reports and presentations for management.
  • Stay Updated:
  • Keep abreast of the latest RBI compliance requirements, IT best practices, and industry trends.

Broad outline of the Role
- experience in IT compliance and operations roles.

  • Familiarity with RBI compliance guidelines is a plus.
  • Strong analytical and problemsolving skills.
  • Excellent communication and collaboration abilities.
  • Ability to work in a team and adapt to a fastpaced environment.

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

  • Graduate with 04 years of experience

Other knowledge/skills

  • NIL

Key Responsibilities

  • Maintain daily activities and routines.
  • Ensure SLA are achieved and work proactively to maintain the same.

Technical Competencies

Knowledge / Skills
Communication Skills

Job Segment:
Testing, Technology, Customer Service

  • Pune, Maharashtra, India Tata Communications Ltd Full time

    Apply for Jr Customer Service Executive Customer Service Operations Customer Service Operations B1101_1, Career Progress Consultants in Pune for 0 - 4 Year of Experience on


  • Pune, Maharashtra, India Tata Communications Ltd Full time

    Apply for Jr Customer Service Executive Customer Service Operations Customer Service Operations B1101_1, Career Progress Consultants in Pune for 0 - 4 Year of Experience on


  • Pune, Maharashtra, India Tata Communications Ltd Full time

    Apply for Jr Customer Service Executive Customer Service Operations Customer Service Operations B1101_1, Career Progress Consultants in Pune for 0 - 4 Year of Experience on


  • Pune, Maharashtra, India timesjobs Full time

    Job Title: Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1Date: 22 Apr 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleOperational role that works under direct supervision, responsible for day-to-day customer service operationsMinimum qualification & experienceGraduate with 0-4...


  • Pune, Maharashtra, India timesjobs Full time

    Job Title: Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1Date: 22 Apr 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleOperational role that works under direct supervision, responsible for day-to-day customer service operationsMinimum qualification & experienceGraduate with 0-4...


  • Pune, Maharashtra, India timesjobs Full time

    Job Title: Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1Date: 22 Apr 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleOperational role that works under direct supervision, responsible for day-to-day customer service operationsMinimum qualification & experienceGraduate with 0-4...


  • Pune, Maharashtra, India timesjobs Full time

    # Position: Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1Date: 1 Apr 2024Location: Pune, IndiaCompany: Tata CommunicationsJr. Customer Service ExecutiveOperational role that works under direct supervision, responsible for day-to-day customer service operationsPurpose - Broad objective of the roleJOB...


  • Pune, Maharashtra, India timesjobs Full time

    # Position: Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1Date: 1 Apr 2024Location: Pune, IndiaCompany: Tata CommunicationsJr. Customer Service ExecutiveOperational role that works under direct supervision, responsible for day-to-day customer service operationsPurpose - Broad objective of the roleJOB...


  • Pune, Maharashtra, India selfdrive in Full time

    Apply for Jr. Customer Support Executive, Career Progress Consultants in Pune for 0 - 2 Year of Experience on


  • Pune, Maharashtra, India selfdrive in Full time

    Apply for Jr. Customer Support Executive, Career Progress Consultants in Pune for 0 - 2 Year of Experience on


  • Pune, Maharashtra, India orbitouch outsourcing private limited Full time

    URGENT HIRING || Jr. Purchase executive || PUNEProfile Jr. Purchase ExecutiveExperience Min 3 yearsCtc Depends on the interviewWorking Days 6 daysLocation Pune Budgeting, costing and cost saving after reviewing the management information available Collate purchase orders and purchase requisitions in order to order materials, goods and supplier Interact with...


  • Pune, Maharashtra, India Tata Communications Full time

    Job Family DescriptorBroad outline of the Role The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose - Broad objective of the roleOperating Network - Key ExternalOperating Network - Key InternalSize and Scope of...


  • Pune, Maharashtra, India Tata Communications Full time

    Job Family Descriptor Responsible for Customer Experience, Service Level Delivery, and overall productivity. Monitor all L1 Heap Desk activities and provide L2 Support on respective tickets. Help to coordinate with business partners to revise and set new process SLA's whenever new type of work is outsourced. Ensure the SLA adherence as per the project...


  • Pune, Maharashtra, India Uniathena Full time

    About the Organisation : Uni Athena (Athena Global Education) is an ed-tech headquartered in the UK, offering Online Degree Programs and Free-Learning Professional Upskilling courses.Uni Athena was founded in 2019, and is serving over 400,000 learners across 146+ countries.Job Designation : Jr.Marketing Analyst (Business Intelligence Team)Job Description :...


  • Pune, Maharashtra, India Shri Venkatesh Infrastructure Pvt. Full time

    OB DESCRIPTIONPost - Jr. Accountant ExecutiveQualification - B.Com / CommerceExperience - 1 To 3 YearsSalary - Best In industryRole & Responsibilities A junior accountant holds an entrylevel position in an accounting department. Support to Senior Accountant in official works. Maintaining accounting records, Typing works, Data entry, Bill Inwards & Outwards...

  • Jr. Sales

    1 week ago


    Pune, Maharashtra, India sachin international online travel pvt ltd Full time

    Urgent RequirementJob Role - Jr. Sales & Marketing ExecutiveJob Location: Yashwant Nagar, Bhosari ,PuneQualification - Any graduationExperience: 12 yrs in Sales DeptSalary:k + IncentiveRole & Responsibilities Sales & Marketing Knowledge Good Co- ordination with customer & Clients Contributing to the development of marketing strategies. Designing and...

  • Jr. Marketing Analyst

    2 weeks ago


    Pune, Maharashtra, India UniAthena Full time

    About the Organisation: UniAthena (Athena Global Education) is an ed-tech headquartered in the UK, offering Online Degree Programs and Free-Learning Professional Upskilling courses. UniAthena was founded in 2019, and is serving over 400,000 learners across 146+ countries.Job Designation :Jr. Marketing Analyst (Business Intelligence Team)Job Description :Jr....

  • Jr Officer

    2 weeks ago


    Pune, Maharashtra, India rucha group Full time

    Position Title:JR OFFICER /OFFICER**:Department:FINANCE, ACCOUNTS & INFO TECH**:Location: Rucha Engineers Pvt Ltd Unit-V B-12, Mahalunge Ingale, Chakan Pune**:Education:M.COM. MBASkills and Work Experience:Good knowledge of accounting, MS excel & SAPMinimum 2 yearsAnnual Salary:Responsibilities:INVOICE BOOKING, CUSTOMER RECEIPT BOOKING ,DAY TO DAY ACCOUNTING...

  • Jr. Sales

    2 weeks ago


    Pune, Maharashtra, India JAGRUTI TECHNICAL SERVICES PVT Full time

    Dear All,Greetings from JTS Group.We have an urgent Opening for Jr Sales & marketing Executive.Location - Bhosari,PuneSalary - As per interviewExperience - Fresher to 02 YearEducation - Required MBA in MarketingJob Types: Full-time, Regular / PermanentSalary: From ₹20,000.00 per monthBenefits: Health insurance Provident FundSchedule: Day shiftSupplemental...


  • Pune, Maharashtra, India Tata Communications Full time

    Job Family Descriptor Roles and Responsibilities:RBI Compliance Activities:Coordinate Vulnerability Assessment and Penetration Testing (VAPT) scans and track mitigation efforts.Assist in failover testing and restoration drills to ensure business continuity.Monitor and ensure compliance with backup procedures and policies.Administer user access and role...