International Voice Support

1 week ago


Pune, Maharashtra, India 2coms Full time
Greetings,
Hiring for International Voice process in the leading MNC @Pune.
Our Client is an Indian multinational information technology services and consulting company.
Looking for Any UG/Graduate having 6 months experience in customer service who can :

  • Assist customers via the inbound/outbound calls received.
  • Meet required criteria for call quality standards.
  • Maintain customer relations with a high degree of internal and external customer service.
  • Possess effective problem solving skills to ensure timely problem recognition and resolution.
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
  • Recording and updating customer information via the organization's internal systems.
  • Resolving customer queries at first point of contact.
  • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
  • Ensure call handling and service quality is maintained.
Requirements
Qualifications:

Under Graduate/Graduate with 6 months & above experience in BPO customer service roleHigh School pass out or Under graduate with 18months and above experience in BPO customer service role Knowledge/Experience: Excellent telephone manner/interpersonal skills. A customer focused, enthusiastic and flexible approach. Ability to work in a targeted environment. Good problem solving, questioning, negotiating and influencing skills. Adaptable to change and ability to work under pressure. Ability to work to a high degree of accuracy. Consistently high standard of time keeping and attendance. Basic keyboard proficiency. Ability to handle high profile clients and escalation queues. Ability to answer General queries Note:

Candidate applying for this job should have all relevant documents - Educational docs (all mark sheet and pass certificate) - Work exp docs (all companies offer letter/exp letter and last 3 months payslips) - Aadhar card and PAN card


Benefits

CTC:
Up to LPA + incentive+Allowances+CAB

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