Office 365 Billing Support

2 weeks ago


Bengaluru, Karnataka, India Applogiq Full time

JD:

-
4+ years of experience in technical support or billing support role.
Bachelor's Degree in CS and 3+ years technical support or
billing support role.

  • Demonstrable troubleshooting skills and strong analytical, problem solving and decisionmaking skills.
  • Strong communications skills fluent in spoken and written English

- M365 Fundamentals certification, familiarity with M365 and/or compete cloud products.

  • Knowledge of Excel: pivot tables, filters & lookup function.
  • Leadership handling challenging and politically charged customer situations.
  • Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
Cross-team collaboration

Top Skills

  • Awareness of M365, Excel, Customer handling skills is very important

Speak With Employer

Job Types:
Full-time, Permanent

Benefits:

  • Health insurance

Schedule:

  • Rotational shift

Speak with the employer

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