Bilingual German/English Customer Support Specialist

1 week ago

Bengaluru, Karnataka, India Innovatia Full time

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

We are looking for full time Bilingual German/English Customer Support Specialist, who will assist customers through a complex process and driving the outcomes necessary for the ultimate success of our customers.

Responsibilities

Work directly with the customer to send, scan, collect, organize, and update customer data Follow up with all customers to communicate incomplete or missing paperwork Clearly communicate statuses with customers by email and phone Submit and check statuses of submitted pending requests Submit trouble tickets to providers for any issues Submit all change requests with needed rejection information received Return any phone messages and reply to customers' emails Manage escalated customer calls

Requirements

Strong organizational skills and administrative background in a fast-paced environment A professional communicator with excellent telephone skills; must be fluent in written and spoken English and German Logical and analytical approach to problem-solving skills Very detail-oriented with time management skills Proficient with Microsoft Word, Excel, and Outlook A professional communicator with excellent telephone skills Strong work ethic and time management skills Technical aptitude

Qualifications:

2+ years of administrative professional work experience Post secondary education Experience and comfort in interacting with customers Knowledge of VoIP technology and terminology

Benefits at Innovatia.

Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities. Remote work opportunities Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.

  • Bilingual Japanese/English Cloud Install Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Innovatia Full time

    Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...

  • Bilingual (Spanish/English) Cloud Install Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Innovatia Full time

    Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...

  • German Language Specialist

    1 week ago

    Bengaluru, Karnataka, India Tech Mahindra Full time

    Job Title: German Language Specialist (Customer Support)Company: ConfidentialLocation:Chennai, Tamil NaduQualifications:Fluent in German (B2 or C1 level)Strong reading, writing, and speaking skillsResponsibilities:Provide excellent customer support via phone, email, or chat in German.Address inquiries, resolve issues, and assist customers...

  • German Language Specialist Semi Voice process

    1 month ago

    Bengaluru, Karnataka, India timesjobs Full time

    Designation : German Language Specialist Semi Voice processExperience : 2-7 yrsLocation : BangaloeSalary : Market StdClient Name :MNCEducation : AnySkills : German LanguagePriority : HighDescription :Roles and Responsibilities:CSRs will provide entry-level support to NetApp customers/ Client seeking support on services, products and sale.Responsible for...

  • German Language Specialist Semi Voice process

    3 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Designation : German Language Specialist Semi Voice processExperience : 2-7 yrsLocation : BangaloeSalary : Market StdClient Name :MNCEducation : AnySkills : German LanguagePriority : HighDescription :Roles and Responsibilities:CSRs will provide entry-level support to NetApp customers/ Client seeking support on services, products and sale.Responsible for...

  • German Language Specialist Semi Voice process

    1 week ago

    Bengaluru, Karnataka, India timesjobs Full time

    Designation : German Language Specialist Semi Voice processExperience : 2-7 yrsLocation : BangaloeSalary : Market StdClient Name :MNCEducation : AnySkills : German LanguagePriority : HighDescription :Roles and Responsibilities:CSRs will provide entry-level support to NetApp customers/ Client seeking support on services, products and sale.Responsible for...

  • German Language

    2 months ago

    Bengaluru, Karnataka, India TE Connectivity Ltd Full time

    Apply for German Language Customer Service Specialist, Career Progress Consultants in Bengaluru/ Bangalore for Year of Experience on

  • German Language

    3 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    German Language - Customer Service SpecialistAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewTE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future....

  • German Language

    1 month ago

    Bengaluru, Karnataka, India timesjobs Full time

    German Language - Customer Service SpecialistAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewTE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future....

  • German Language

    1 week ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview A Day in the Life of a TE German Customer Service Specialist : Delivers an extraordinary customer experience by technically advising customers on TE products, services, and...

  • German Language

    3 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity...

  • German Language

    1 month ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity...

  • Customer Support

    1 week ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: Altruist Technology Private LimitedProcess: Ezeetap HQRole: Customer SupportQualification: Degree MandatoryLanguage: English and HindiExperience: 1 Years of Experience in Customer SupportSalary: 23KCTCLocation: Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068Pay: ₹23,000.00 per...

  • Customer Support

    1 week ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist TechnologyDesignation: Customer Support (Semi Voice Process)Languages: English + Hindi or Tamil or TeluguExperienced should be in BPO CompanySalary: 25K CTCLocation: Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,BengaluruSalary: ₹25,000.00 per monthSchedule: Day shiftSupplemental pay types: Performance...

  • German Teacher

    1 week ago

    Bengaluru, Karnataka, India Revival Mastery Full time

    Teacher should be fluent in English/ German. He /she knows how to deal with grammar. Must have experience teaching online/ offline.Job Types: Part-time, FreelancePart-time hours: 3 per weekSalary: From ₹300.00 per hourSchedule: Day shift Evening shiftApplication Question(s):- would you able to speak fluent German we need for students who live in Germany ?...

  • German Language Tutor/lecturer

    1 week ago

    Bengaluru, Karnataka, India Agragami Group of Institution Full time

    Looking for a German Language trainer or teacher for our Institute in Bangalore (Must have good English knowledge and German language proficiency).Work location: In and Around Yelahanka (Reliably Commute)Job: Part timeExperience: 1 to 2 years Bachelor's degree required or equivalent working experience Good English and German communication skills German...

  • Support Specialist I, Customer Support

    1 week ago

    Bengaluru, Karnataka, India Livestream Full time

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do: Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7...

  • Support Specialist II, Customer Support

    1 week ago

    Bengaluru, Karnataka, India Livestream Full time

    Support Specialist IIVimeo's Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as aSupport Specialist II.The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest...

  • Support Specialist II, Customer Support

    1 week ago

    Bengaluru, Karnataka, India Livestream Full time

    Support Specialist II Vimeo's Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as a Support Specialist II. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the...

  • Store Manager

    1 week ago

    Bengaluru, Karnataka, India German BrezelHaus - Bakery & Bistro Full time

    Guten Tag & Good day We are a German craft Bakery & Bistro from Stuttgart & St.Leon, based in Koramangala, Bangalore. We have the mission to bring authentic German bread culture and delicious food to our beloved India.Under training of the senior Head Chef Anton Reissmueller (73) and our incredible team from all over India & the world, we are looking for...