Voice Manager

2 weeks ago


Bengaluru, Karnataka, India Birlasoft Full time
About the Job - Minimum of 4-6 years of related IP telephony design / implementation experience in the following:Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact Center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers / SwitchesMinimum of 4 years experience in Unified Communications and collaboration concepts, products & technologies

3) Must have good knowledge of voice/PBX/TDM/telephony/IPT/VoIP, messaging ,the H.32X and SIP suite of standards, IP communications and protocols including TCP, UDP, RTP, SCCP, MGCP, as well as presence, instant messaging, directories, federation, etc.
Job Title

  • Voice ManagementLocation
  • Bangalore, Hyderabad, Pune, Mumbai, Noida, ChennaiEducational Background
  • Any Graduate/Postgraduate is considerable.
Key Responsibilities

  • Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Messaging, Cisco Unified Presence Server, a variety of digital and analog voice gateway products especially Cisco ISR routers, a full complement of Cisco hard and soft IP phones/endpointsExperience with medium to large enterprise organizations with multiple remote locationsExperience working with application owners and other IT stakeholders to build and support the most efficient and stable networking capabilitiesExperience of 24 X 7 support leadership in conjunction with a managed service provider maintaining accountability and measurement of uptimeExcellent verbal and written communication skillsGood to have experience with Cloud services of voice like Ring Central, Zoom, GenesysCisco Certification such as CCNP, CCVP, or CCIE VoiceExperience designing and supporting global scale voice solutionsExperience with backup systems and Disaster Recovery methods for both CUCM and Unity Connection ServersSkills Required Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact Center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers / SwitchesAdditional Requirements
  • Knowledge of LAN/WAN technologies & QoSExtensive experience with CUCM, dial plans, call features, media resourcesImplement and maintain network security best practices by assessing current threats, vulnerabilities, risks, and associated technical countermeasures.

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