Voice Manager

2 weeks ago


Bengaluru, Karnataka, India Birlasoft Full time

About the Job - Minimum of 4-6 years of related IP telephony design / implementation experience in the following:

Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact Center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers / Switches

Minimum of 4 years experience in Unified Communications and collaboration concepts, products & technologies 3) Must have good knowledge of voice/PBX/TDM/telephony/IPT/VoIP, messaging ,the H.32X and SIP suite of standards, IP communications and protocols including TCP, UDP, RTP, SCCP, MGCP, as well as presence, instant messaging, directories, federation, etc.

Job Title -Voice Management

Location - Bangalore, Hyderabad, Pune, Mumbai, Noida, Chennai

Educational Background - Any Graduate/Postgraduate is considerable.

Key Responsibilities - Cisco Unified Communications Manager (CUCM), Cisco Unity Connection Messaging, Cisco Unified Presence Server, a variety of digital and analog voice gateway products especially Cisco ISR routers, a full complement of Cisco hard and soft IP phones/endpoints

Experience with medium to large enterprise organizations with multiple remote locations

Experience working with application owners and other IT stakeholders to build and support the most efficient and stable networking capabilities

Experience of 24 X 7 support leadership in conjunction with a managed service provider maintaining accountability and measurement of uptime

Excellent verbal and written communication skills

Good to have experience with Cloud services of voice like Ring Central, Zoom, Genesys

Cisco Certification such as CCNP, CCVP, or CCIE Voice

Experience designing and supporting global scale voice solutions

Experience with backup systems and Disaster Recovery methods for both CUCM and Unity Connection Servers

Skills Required - Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact Center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers / Switches

Additional Requirements - Knowledge of LAN/WAN technologies & QoS

Extensive experience with CUCM, dial plans, call features, media resources

Implement and maintain network security best practices by assessing current threats, vulnerabilities, risks, and associated technical countermeasures.


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