Director – Chief Operating Officer, MSS, Front Office

1 week ago

Bengaluru, Karnataka, India HSBC Full time
Some careers have a significant impact

If you are searching for a job that allows you to truly leave your mark, consider joining HSBC and experience the appreciation you deserve.

HSBC stands out as one of the largest global banking and financial services organizations, operating in 62 countries and territories. Our focus is on being present where growth happens, supporting business success, economic growth, and helping individuals achieve their aspirations.

We are currently looking for an experienced professional to fill the Director – Chief Operating Officer, MSS, Front Office position.

The MSS Front Office Leadership team oversees the management of the front office and related support areas. The role involves leading the Chief Operating Officer functions in Bangalore.

Principal Responsibilities

  • Ensure smooth operation of relevant front office activities
  • Provide top-notch service and outcomes to clients through proactive management of organizational and commercial demands
  • Develop future business capabilities and strategies in alignment with business leadership
  • Drive business strategy execution and transformation
  • Manage efficient allocation of business resources and cost effectively
  • Maintain a robust risk and control environment through governance
  • Represent the team in governance forums
  • Drive the people agenda to create a strong team with clear development paths and succession plans
  • Engage with senior stakeholders internationally

Role Outcomes

  • Well-defined execution strategy and implementation plan for business development initiatives
  • Strong alignment and collaboration across business functions
  • Effective structure and processes supporting team operations
  • Clear monitoring and reporting of costs and headcount
  • Clearly defined risk and control framework

Leadership Capabilities

  • Embrace future-focused strategy
  • Think innovatively to enhance performance
  • Lead change management with energy
  • Identify opportunities for scalable solutions

Inspires & Role Models

  • Motivate others to achieve goals

Builds a Diverse and Inclusive Team

  • Foster collaboration, teamwork, and development
  • Prioritize diversity and inclusion

Drives for Results

  • Proactively address efficiency and growth
  • Balance growth and risk effectively

Requirements to Succeed

Technical Capabilities

  • Regulatory landscape navigation
  • Understanding of business risks, client base, and geopolitical environment
  • Financial and accounting acumen
  • Strong judgment, decision-making, and adaptability
  • Excellent problem-solving, time management, and ambiguity handling skills
  • Organized with experience in business transformation
  • Effective risk identification, management, and mitigation

Experience

  • Track record in implementing large-scale change programs
  • Clear communication of complex issues
  • Knowledge of Markets and Securities Services business
  • Team management and coordination experience
  • Background in COO or Business Management preferred
  • Workflow monitoring experience
  • Strong interpersonal and global team relationship skills
  • Advanced MS Excel and PowerPoint proficiency

Achieve More at HSBC

HSBC is dedicated to creating an environment where all employees are valued, respected, and heard. We offer ongoing professional development, flexible work arrangements, and opportunities for growth in a diverse and inclusive setting. We welcome applications from all qualified individuals, regardless of various factors, as we assess applications based on merit and suitability for the role.

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