Customer Service Representative

2 weeks ago


Hyderabad, Telangana, India OSB India Full time
To process all assigned work efficiently, accurately and within prescribed SLAs

  • To demonstrate an allround knowledge of the company's products and processes
  • Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Contributes to team effort by accomplishing related results as needed.
  • Maintain the company's compliance standards and own compliance training
  • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
  • Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
  • To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.
To ensure the timely communication of information to colleagues and line management

Job Types:
Full-time, Walk-In

Schedule:

  • UK shift

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • English (preferred)
  • Hindi (preferred)

Work Location:
In person

Speak with the employer
Expected Start Date: 05/04/2024

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