Back Office Operations-1
1 week ago
What We'll Bring:
- Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
- Must be able to draft responses independently as template responses are to be used selectively
- Identify & escalate probable escalations or sensitive issues for faster resolution
- Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
- Willing to work in Permanent Work from Office or Hybrid Model as per Business Requirement
- Need to maintain Quality and Accuracy scores as per the business requirements.
What You'll Bring:
- Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
- Must be able to draft responses independently as template responses are to be used selectively
- Identify & escalate probable escalations or sensitive issues for faster resolution
- Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
- Willing to work in Permanent Work from Office or Hybrid Model as per Business Requirement
- Need to maintain Quality and Accuracy scores as per the business requirements.
Impact You'll Make:
- Minimum Graduate degree in any stream
- Must have minimum 13 years of experience in 'Banking operations' or the BFSI industry
- Excellent communication skills (English) both verbal and written
- Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
- Able to work in fastpaced energy, flexible and should be able to handle work load
- Should have handled escalation/complaint desk related to banking or insurance products
- Strong Customer centric service attitude, analytical, and creative problemsolving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
- Good knowledge of MS office
Rep I, Business Operations
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