Back Office Operations

1 week ago


Chennai, Tamil Nadu, India TransUnion Full time
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What We'll Bring:

What You'll Bring:

  • Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
  • Must be able to draft responses independently as template responses are to be used selectively
  • Identify & escalate probable escalations or sensitive issues for faster resolution
  • Willing to work on Weekends, if required.
  • Willing to work in Permanent Work from Office or Hybrid Model as per Business Requirement.
  • Willing to make outbound whenever required to understand and address customer queries.

Impact You'll Make:

  • Minimum Graduate degree in any stream
  • Must have minimum 13 years of experience in 'Banking operations' or the BFSI industry
  • Excellent communication skills (English) both verbal and written
  • Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
  • Able to work in fastpaced energy, flexible and should be able to handle work load
  • Should have handled escalation/complaint desk related to banking or insurance products
  • Strong Customer centric service attitude, analytical, and creative problemsolving skills are required
  • Experience in Credit Bureaus would be preferred
  • Strong Team player
  • Good knowledge of MS office


This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

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