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Executives EXL/E/1025402
2 weeks ago
Job Description
Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks Enquiries from international customers relating to orders not received and order tracking and returns - multiple languages required including English, German, Mandarin and Arabic via calls, chats & emails. Admin ranging from adjusting customer accounts through to sending mass customer communications-
Executives EXL/E/1008503
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engine etcKeyboarding Skills Typing Test> =25Process SpecificMinProcess Knowledge...
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Lead Assistant Manager EXL/LAM/1019134
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Lead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment): EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We...
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Lead Assistant Manager EXL/LAM/1019134
2 weeks ago
Pune, Maharashtra, India exl Full timeJob DescriptionLead Assistant Manager - QA Engineer (4+ years of experience in manual/automation testing w/ 2 to 4 years within AWS cloud environment):EXL Digital is extending its Cloud Deployment Practice team and is looking for an experienced Lead Assistant Manager - QA Engineer to join the team. At EXL, we believe there is always a better way. We look...
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Executives EXL/E/1003793
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Primary Responsibility Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queries Performance Parameters 1+ chat concurrency / Average Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service...
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Executives EXL/E/1036595
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description PROCESS IMServ - Voice POSITIONS Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) COMPLEXITY Complexity: Medium to Complex CORE REQUIREMENT Performance Parameters §Productivity§Accuracy§Attendance Role Responsibilities §Handling inbound calls from our third-party providers to resolve...
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Manager EXL/M/1035580
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Basic Function Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA's and KPI's are met. This job also includes direct client interactions for any questions and issues around SLA's. The role continually involves...
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Executives EXL/E/1042921
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Job Role and Summary An Email & International Executive builds emails and carry out email-testing. He or she is well aware of the products in the retail industry. He or she should be well aware of Adobe Photoshop and image editing. A. Duties and Responsibilities Perform to accomplish and carry out departmental or organizational...
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Executives EXL/E/1037820
2 weeks ago
Pune, Maharashtra, India exl Full timeJob DescriptionSkill Set Matrix for Customer Care Executive – BGB Back officeTechnical SkillsGood computer navigation skillsComputer proficiency test at hiring: 70%Ability to use the desktop computer systemBasic IT knowledge & familiarity of operating systems (Windows 95/98/NT)Basic knowledge of using internet, web browser, search engine, etc.Keyboarding...
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Executives EXL/E/1057057
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Position Title Advisor – Damage Fulfilment Function, Responsibility Level Operations, Executive Reports to Assistant Manager – Operations Location Noida / Pune SEZ Span of Control NA Permanent/ Temporary Permanent Basic Function This role primarily involves dealing with different activities...
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Manager EXL/M/1013054
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Role / Responsibilities: Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Escalations...
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Executives EXL/E/1026218
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Position Title, Responsibility Level Advisor – Motor Claims Function Operations, Executive Reports to Assistant Manager – Operations Permanent/ Temporary Permanent Span of Control NA Location Noida - SEZ Basic Function This is a complexity level 3 Voice process. The role primarily involves dealing with end...
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Executives EXL/E/1026991
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Primary Responsibility This role is primarily responsible to deal with customers/other suppliers and investigate to come out with the final solution. Performance Parameters Average Handle Time Quality Assurance (Finished Product Quality ) Measurement of the customer service representative's soft skills Authentication -...
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Executives EXL/E/1027049
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Patriciate in training to develop knowledge n all systems Integrate procedural changes in to daily routine Achieve individual productivity and quality goal Support other team members in meeting service expectations Aid in the training of others as needed Provide Quality review o ensure accuracy Adhere to company Policies and...
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Executives EXL/E/1053904
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Assisting customers with their enquiries, complaints, orders, and issues Providing customers with information about the company's products and services Documenting customer interactions and maintaining call logs and reports Escalating or transferring customers to different departments or senior team members when required
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Executives EXL/E/1049221
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description The Customer Services Associate is responsible to process participant level transactions within established performance standards. Adheres to all transaction procedures and regulations which relate to individual cases. Position Title: Customer Service Associate Function, Responsibility Level: Operations Reports to: ...
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Executives EXL/E/1025335
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Need to support customers through web chat and outbound voice channel with accurate solutions by following the guidelines of the process. Ensure that the assigned targets are met in accordance with SLA and any other internal standards. Employee will be gauged basis these performances (AHT/Quality/NPS/Communication skills/Schedule...
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Executives EXL/E/1018587
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Dealing with customer queries in relation to their orders, to provide best in call customer service on calls and chats Individual will be multiskilled Handling calls, Chat & Admin (Back office) queues and required to be worked as in when required... Need to be flexible with shift and WO's.
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Executives EXL/E/1022588
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description TESTED / TRAINED THROUGH Qualifying Score Computer Proficiency test at Hiring70%Typing Test at Hiring> = 25UK Culture Training80%Domain Training80%Process Training and Assessments80%Customer Service Skills Training80%Data sufficiency test at hiring70%Logic & Reasoning Test at Hiring80%Personal Interview at the time of hiring On the job...
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Executives EXL/E/1050414
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description To Process back Office Transactions for UK Energy Customers Brief Overview of the Process The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity. OVO is moving towards servicing a customer's needs across products, as customers can now choose to manage their products through...
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Executives EXL/E/1019896
2 weeks ago
Pune, Maharashtra, India exl Full timeJob Description Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited via emails Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks via emails Enquiries from international customers relating to orders not received and...